Senior Product Owner - remote

Job Description:

Please apply online using a laptop or desktop computer.

POSITION SUMMARY:

The Senior Product Owner defines the direction and development priorities for products, which support NMDP’s mission to “save lives through cellular therapy.” As a key member of the Scrum Team, the Senior Product Owner holds ultimate accountability for articulating the vision of the product, representing the voice of the customer, and delivering experiences that add value to the business. The Senior Product Owner will oversee the product team and development teams allocated to their product. They collaborate across delivery and product teams to mitigate dependencies and establish enterprise-wide standards & best practices. The Senior Product Owner bridges the gap between business and technology by collaborating with the Product Manager, department leadership, and all key stakeholders to define and prioritize new and existing features and capabilities in the roadmap and capture requirements for the delivery team. This role will support the product vision within the Salesforce area at NMDP.  This is a remote position (US).  #LI-Remote

Check out our video Saving Lives: It’s the Best Job Ever

ACCOUNTABILITIES:

Participates in all phases of the SDLC process:

• Creates a shared vision and strategic plan for their product in collaboration with the Product Manager, sponsors, and all key stakeholders.
• Represents leadership and sponsor’s interests to the product team, in alignment with business strategies, organizational initiatives, and enterprise needs.
• Partners with Product Manager to set annual development priorities and define initiatives that encompass goals and support functions leveraging the Salesforce Platform.
• Manages the iterative & incremental delivery of value to internal & external users.

Leads and Maintains Product Delivery:

• Owns the quarterly roadmap & release plan.
• Delivers and accounts for planned & unplanned work (bugs, defects, patches).
• Leads backlog refinement and makes decisions to prioritize development work. Delivers highest business value and ROI.
• Leads the planning and product release plans and sets expectations for delivery of new functionalities.
• Plays an active role in delivery team ceremonies, including planning, demos, and retrospectives.
• Consistently communicates status updates and delivery progress, including sprint & release communication as it relates to their product.
• Evaluates the iterative delivery of product.
• Adheres to release deployment and critical incident processes to maximize overall system stability and uptime across the enterprise.
• Actively engages with the stakeholders, promptly responding to questions and making decisions necessary to maintain optimal velocity and delivery cadence.
• Has and creates a deep understanding of business needs impacting their product, awareness of technological trends, and evaluating potentially beneficial third-party solutions.
• Provides an active role in mitigating impediments impacting successful team completion of release/sprint goals.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

Knowledge of:

• SDLC and agile practices
• Salesforce ecosystem and the capabilities it can provide.
• Industry standards and regulations relevant and involves working with sensitive data.
• Understanding of data analysis techniques and ability to generate meaningful reports to support decision-making.
• Familiarity with project management tools and software that can help streamline processes and improve efficiency.
• Insight into customer experience management practices to ensure products meet user needs and expectations. 

Ability to: 

• Work within Scrum methodologies for highly successful teams.
• Communicate with excellent written and verbal communication skills; interpersonal and collaborative skills; and the ability to communicate business and technology concepts to technical and nontechnical audiences.
• Possess a strong personal work ethic with a drive to deliver excellent customer service, with a commitment to quality and continual improvement.
• Solve complex problems and decision-making skills; can comfortably manage risk and uncertainty.
• Manage multiple priorities, including negotiation, delegation, and conflict resolution skills.
• Maintain confidentiality related to information and records management.
• Understand connections between multiple applications in a federated enterprise architecture.
• Accommodate infrequent travel, approximately once per quarter.
• As required, work extended hours to meet deadlines or cover after hours' product releases.

Education and/or Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Engineering or other related field preferred. However, upon evaluation, equivalent related experience and/or education may be substituted for degree requirement.
• Five or more years’ experience as a product owner or related role.
• Four or more years' experience with Software Development Life Cycle best practices.
• A documented history of successfully driving projects to completion. 

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 

• Salesforce Certification(s).
• Experience working in a highly integrated technical environment.
• Ability to own multiple inter-related products with distinct user bases.
• Experience in a non-profit and clinical research environment.
• Healthcare, science related fields. Bonus if experience with healthcare data standards.

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information