Senior Portfolio Associate, UK, Ireland, Iberia, Americas

Job Description:

Senior Portfolio Associate, UK, Ireland, Iberia, Americas

Senior Portfolio Associate, UK, Ireland, Iberia, Americas, Asia-Pacific

ABOUT CONTEXT

Context has redefined the travel industry by bringing authentic experiences to life both online and in-person in over 60 cities around the world. Context Travel – our in-person offering – provides half and full day walking tours (private or small group shared experiences) that dive deep into a city’s rich history and culture. Context Learning – our online offering – provides live and on-demand seminars, courses, and virtual tours. We are the first to make it possible to learn through travel before, during and after a trip — creating those unforgettable moments that our guests treasure for a lifetime.

Context is a long-standing tour company and B Corp, backed by growth equity since 2017.

ROLE: Senior Portfolio Associate, UK, Ireland, Iberia, Americas, Asia-Pacific

LOCATION: USA, remote

JOB DESCRIPTION

The Context Delivery team is responsible for the end-to-end success of all Context experiences for all stakeholders— clients, advisors, experts, vendors, and partners— organizing the highest quality, personalized cultural experiences while maintaining efficient operations. The Senior Portfolio Associate, UK, Ireland, Iberia, Americas, Asia-Pacific for Context is a key member of the UK, Ireland, Iberia, Americas, Asia-Pacific Delivery team and is responsible for maintaining the regional portfolio of travel products, including strengthening regional venue and vendor relationships, and implementing global portfolio strategy at the regional level. In this role, you will report to the Delivery Director, UK, Ireland, Iberia, Americas, Asia-Pacific, working closely with the Director of Expert & Product Development, and will collaborate with the entire regional Delivery team to support all aspects of the timely and successful delivery of the region’s experiences.

As this role requires direct interaction, collaboration, and shared work responsibility with other Context Delivery colleagues and as a direct representative of Context to other outside vendors, the role requires a level of professional service skills, communication skills, proactivity, and the ability to work well with a variety of individuals.

ROLE AND RESPONSIBILITIES

Regional Portfolio Management

• Ensure regional travel portfolio is current for to venue regulations, itinerary logistics, and ticket specifics
• Ensure relevant backend product information is clear and accessible for internal teams and experts
• Optimize client-facing tour information and ensure clarity and brand-voice alignment 
• Anticipate destination and venue disruptions that may impact tours and liaise with team to proactively problem-solve
• Build and maintain relationships with venues, suppliers, and other partners in the region
• Execute monthly regional vendor accounting including verifying and preparing invoices for payment
• Own key aspects of product merchandising, such as descriptions and photos/media; execute on other aspects of merchandising as defined by regional and global director 
• Execute strategic product creation and updates in consultation with regional directors, marketing, and global portfolio lead
• Proactively and consistently track regional and global industry trends and changes
• Identify and recommend product opportunities; own building any product approved by regional or global portfolio lead
• Make recommendations regarding portfolio pricing
• Provide direct support to our Fulfillment lead and contractors, and Global Supply lead regarding defining processes for ticket buying and reservations, and additional questions as they arise
• Support our Client lead, Global Support and Sales teams with product and venue knowledge, problem-solving, and travel planning
• Take an active role in KPI tracking for the region
• Have a pulse on the competitive landscape and macro trends
• Support other global portfolio strategic initiatives

Additional responsibilities:

• Contribute to and support the successful end-to-end delivery of regional and global tours across all functions
• Maintain deep knowledge of and support our expert relationships and fulfillment processes
• Participate in and execute against regional Delivery strategies such venue assessments and product cleaning
• Mentor and train seasonal contractors and Delivery colleagues 
• Collaborate with Global Portfolio Director and other regional Portfolio colleagues to identify, propose, and implement product improvements as needed while monitoring the success of the initiative. 
• Actively contribute to weekly regional Delivery team and cross-regional meetings
• Participate in cross-regional initiatives and lead project working groups

WHO YOU ARE AND WHAT YOU’LL BRING

• Must be fluent in English and an additional European language such as Spanish is very helpful.
• Motivated self-starter who takes proactive action in a dynamic and metric-drive environment
• Practitioner of the growth mindset and enthusiastic desire to learn
• Enthusiastic collaborator and team player
• Believer in the transformative power of cultural travel
• Work experience in the cultural sector or travel industry preferred
• Digital native or strong digital proficiency - preference for applicants with experience in Front, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail)
• Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team
• Preference for applicants with deep knowledge of destinations such as London, Barcelona, Lisbon, Tokyo, or Kyoto, or experience working with regional venues such as the Tower of London or Sagrada Familia.

Schedule: Monday through Friday CET