Senior Member Relations Manager - US Based Remote Opportunity
Apply NowLocation:
Arlington, VA, US
Company:
Common App is a national not-for-profit organization dedicated to access, equity, and integrity in the college admission process.
Summary:
The Senior Member Relations Manager provides strategic advice to member colleges using Common App and serves in a leadership role within the team. Candidates should have a Bachelor's degree, relevant experience in account management or higher education, and display strong communication and technical skills.
Requirements:
Technology: Microsoft Office, Salesforce, Acuity Scheduling, Google Suite
Hard Skills: Advanced Technical Skills, Critical Thinking, Exceptional verbal and written communication and listening skills, Outstanding organizational skills, Ability to prioritize and manage multiple projects, Knowledge of Common App portfolio of products and services
Credentials: Bachelor's degree or higher from a four-year college or university
Experience: 3-5 years of successful, progressive experience in account management or customer services, management, project management, communications,; Progressive customer service/account management experience, Experience in college recruitment or admissions, Experience in one or more of the following sectors within higher education: community colleges, regional state systems, institutions that admit the majority of their applicants, institutions serving a significant number of transfer or independent students.
Job Description:
Description
ABOUT US
Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.
If you are an experienced admissions professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Senior Member Relations Manager
RESPONSIBILITIES
As a member of the Member Relations team, and reporting to the Director, Member Relations, this position provides strategic advice to assigned member colleges and universities that use Common App, in addition to serving in a leadership role within the Member Relations team. They bring expertise and focus on serving a sector of members that may include, but is not limited to, community colleges, regional state systems, or institutions that admit the majority of their applicants. They offer advanced technical expertise, acting as a designated subject matter expert in supporting and meeting the needs of this sector of higher education. Additionally, the Senior Member Relations Manager serves as a coach and mentor, providing leadership to the team and acting as an escalation point. The Senior Member Relations Manager serves as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of school-specific requirements within the application platform, guidance on how to leverage the full portfolio of Common App programs and services, sharing industry trends, pertinent information. The Senior Member Relations Manager works to ensure a smooth experience for member institutions throughout the application year.
