Senior Manager, Training & Enablement

Job Description:

As the Senior Manager of Training & Enablement, you will lead the strategy, design, and measurement of enablement programs that empower our global support organization to perform at its best. You will be responsible for building scalable, outcome-driven efforts that align directly to business KPIs, enabling our teams to deliver extraordinary customer experiences. Reporting to the Sr. Director of Knowledge & Enablement, you will partner closely with leaders across Ping to align enablement initiatives with business priorities. This role requires both strategic vision and execution excellence, shaping the future of how we enable our teams through data-driven approaches, improved measurement and reporting, and business transformation initiatives. Success in this role will depend on your ability to design and deliver training that addresses the six core types of adult learning - visual, auditory, reading/writing, kinesthetic, experiential/problem-based, and social/collaborative - ensuring programs are engaging, scalable, and impactful.

You will:

• Lead the strategy and delivery of global training and enablement programs, ensuring they are outcome-driven and tied to KPIs.
• Build scalable programs that balance technical training, process adoption, and development of human skills (communication, EQ, growth mindset).
• Conduct ongoing assessments and evaluations of enablement programs and initiatives, measuring their impact and effectiveness.
• Move beyond execution alone by developing robust reporting and measurement frameworks to demonstrate program impact and ROI.
• Drive innovation in enablement by leveraging data and analytics to optimize adoption, retention, and performance outcomes.
• Stay updated with industry trends, and training and enablement strategies and initiatives, bringing best practices into program design.
• Drive a culture of collaboration and effective communication across Ping, fostering cross-functional alignment and knowledge sharing.
• Mentor and develop enablement team members, fostering a culture of accountability, growth, and strategic impact.

You have:

• Bachelor’s degree or equivalent experience with 8+ years in enablement, training, business transformation, or learning & development, with 3+ years in a leadership role.
• Proven track record of successfully leading and managing enablement initiatives, driving productivity and performance improvement.
• Strong project management and organizational skills, with the ability to manage multiple initiatives and priorities.
• Strong business transformation skills with a track record of shifting organizations from executional to strategic, data-driven enablement approaches.
• Demonstrated ability to design, adapt, and deliver enablement programs that address the six key types of adult learning:
• Visual (diagrams, charts, graphics, visual storytelling)
• Auditory (lectures, discussions, recorded content)
• Reading/Writing (structured manuals, written guides, process documentation)
• Kinesthetic (hands-on practice, simulations, role-play)
• Experiential/Problem-Based (case studies, real-world scenarios, application-based learning)
• Social/Collaborative (peer learning, coaching, group discussion, knowledge sharing)

You have an advantage if:

• You have experience in a global SaaS or technology environment.
• You hold a certification or have practical experience in Organizational Change Management (OCM).
• You have applied structured problem-solving methodologies (e.g., Kepner-Tregoe) to enablement and training programs.
• You have built or scaled coaching programs to drive behavioral change and employee development.
• You are energized by leading business transformation in a collaborative, fast-paced environment.
• Familiarity with Knowledge Management (KM), ISO 9001, and Case Hygiene practices.

Salary Range: $145,318 - $181,648

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.