Senior Manager, Global Partnership Services
Apply NowLocation:
Remote, VA, US
Company:
Operation Smile provides medical care to children worldwide and focuses on global health well-being through fundraising efforts.
Summary:
The Senior Manager will enhance fundraising operations and support the Global Partnership Services team to maximize revenue. Applicants should have extensive experience in fundraising and project management, including proficiency in data analysis and stakeholder engagement.
Requirements:
Experience: 5+ years of experience in fundraising operations, development services, project management, or nonprofit operations, ideally within a global or federated organization., Familiarity with international fundraising operations and donor expectations across corporate, foundation, and individual giving (including mass market/digital, mid-level giving and affinity groups, as well as major and principal gift philanthropy)., Demonstrated experience gathering and analyzing fundraising or financial data to generate actionable insights., Strong project management capabilities, with the ability to coordinate across time zones and departments., Excellent written and verbal communication skills, including report writing and internal communications., Proficiency in CRM platforms (e.g., Salesforce), data tools (Excel, Power BI, Tableau), and project management systems., Highly organized, detail-oriented, and comfortable working in a fast-paced, multi-stakeholder environment.
Job Description:
Title: Senior Manager, Global Partnership Services
Department: Global Corporate Development & Partnerships
Location: US - Remote with travel
Travel: The position requires travel (approximately 20% of the time)
Direct Reports: Yes
General Description:
The Senior Manager, Global Partnership Services plays a pivotal role in enhancing the cohesion, efficiency, and effectiveness of fundraising operations across Operation Smile’s global development network. Based within the central Global Partnerships Services team, this role provides shared services and operational support that help fundraising teams maximize revenue, foster collaboration, and align efforts with organizational priorities.
Operating at the intersection of fundraising strategy and operational execution, the Senior Manager collaborates cross-functionally with departments such as Finance, Global Operations, and Global Programs, as well as partner country teams, marketing, business development, and select external vendors. This position is ideal for a highly organized, analytical professional with a background in fundraising operations, project management, and cross-cultural stakeholder engagement.
As part of a new function within Operation Smile, the Senior Manager will help shape the structure, tools, and services of the Global Partnership Services model. This is a unique opportunity to build foundational systems and processes that will support global fundraising excellence well into the future.
Essential Functions:
1. Cross-Market Coordination & Shared Services Delivery
- Act as a key contact for global fundraising teams to access centrally managed services (e.g., prospect research, proposal writing, marketing and content resources, performance reports).
- Streamline service intake and fulfillment processes, ensuring transparency, responsiveness, and alignment with fundraising priorities.
- Curate and distribute shared tools, templates, and best practices to enhance fundraising performance and reduce duplication of effort.
2. Project Management
- Lead and coordinate multi-market fundraising operations projects — including global campaigns, donor data initiatives, reporting system rollouts, and cross-team pilots.
- Maintain clear project plans, timelines, and deliverables using project management platforms (e.g., Asana, Monday.com).
- Serve as a bridge between fundraising markets and internal teams (e.g., IT, Marketing, Program Operations, Business Development).
3. Data Management, Reporting & Insight Generation
- Consolidate global fundraising activity and revenue data to produce dashboards, reports, and insights for internal use and executive leadership.
- Partner with Finance and Market Leads to ensure timely, accurate submissions and financial reporting consistency.
- Use data to support forecasting, strategic planning, and the evaluation of fundraising initiatives across channels and regions.
4. Internal Collaboration & Stakeholder Engagement
- Build strong relationships with fundraising leads across Operation Smile’s global markets, acting as a dependable partner for operational needs and process improvements.
- Liaise regularly with internal departments (Finance, Global Programs, and Business Development) to align cross-functional activities and resolve bottlenecks.
- Help facilitate information flow between central and market teams, contributing to a culture of transparency, accountability, and learning.
5. Vendor & Contract Management
- Manage key third-party vendor relationships that support fundraising teams (e.g., data partners, writers, technology providers).
- Oversee procurement and contracting processes in collaboration with Finance, ensuring compliance, value, and service delivery.
- Track performance and drive continuous improvement in vendor engagements.
