Senior Manager, Customer Strategy and Success

Job Description:

Oshi Health’s Growth team is looking for a dynamic Senior Manager, Customer Strategy and Success to spearhead client implementation and oversee account management for both new and existing partners. In this pivotal role, you will lead internal implementation efforts while collaborating closely with cross-functional teams, including Product, Clinical, and Commercial, to enhance partnership awareness of Oshi Health. Additionally, you will be responsible for delivering QBRs to customers and ensuring partner satisfaction. This hands-on position also involves conducting in-depth analyses to showcase client success stories and drive continued growth.

What you’ll do:

• Own end to end implementation, account management, and customer success for partner accounts, responsible for driving success within owned partnerships
• Lead internal implementation efforts, working cross functionally with stakeholders across product, member marketing, clinical operations
• Drive marketing and awareness of Oshi Health within named accounts, to ensure prospective members are well-educated on different GI solutions available within their benefit structure
• Work within internal Oshi Health systems to pull down key stats and conduct ad-hoc analysis, to highlight key stories and success on performance to Oshi Health clients
• Deliver QBRs to customers, to continue to drive growth within accounts

Who you are:

• 3-5 years out of an undergraduate experience.
• Has experience in a client-facing profession, comfortable leading external conversation, and influencing key stakeholders.
• Has shown progression and advanced in their individual field of work.
• Healthcare experience is preferable.
• Professional to have hands-on experience with analytics and storytelling through data.
• Strong cross-functional coordination capabilities - detail-oriented, strong on documentation and communication to solve problems and gain alignment across stakeholders

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

Oshi Health’s Core Values:
1.  Own the Outcome
2.  Do the Right Thing
3.  Be Direct & Open
4.  Learn & Improve
5.  TEAM - Together Everyone Achieves More
6.  Thrive on Diversity

Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy—your pay is based on the role and level, not your location.We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.The candidate we hire may have more experience (or less) than what is outlined in this job description. If that’s the case, an updated level and salary range will be shared during the hiring process.

Compensation Range

$130,000 - $150,000 USD

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited.