Senior Manager, Client Success

Job Description:

Senior Manager, Client Success

Location

Remote-Texas

Employment Type

Full time

Department

Sales Support

Your Mission

As Senior Manager, Client Success at UiPath, you will lead a team of Technical Account Managers (TAM) and Customer Success Managers (CSM) tasked with ensuring our customers’ success in their Agentic AI-powered transformation journeys.

You will build, manage, and mentor the team to ensure they are positioned for success in their respective roles and collectively as a closely aligned team within our customers. This will also include close alignment with our extended GTM teams including sales, sales engineers, professional services, among others.

You will strategically guide customers through their post-sales experience, ensuring they achieve their desired outcomes and maximize the value of our automation solutions. Your role will be pivotal in building strong relationships with clients, positioning you as a trusted advisor in their automation strategies.

What you'll do at UiPath

• Coach and mentor a team of TAMs and CSMs to ensure they are positioned to deliver their targeted activities and responsibilities with a focus on customer retention.

• Manage risk assessment and mitigation across the assigned sub-vertical with a focus on early identification and ultimately remediation to the extent possible.

• Be a strategic voice as a leader as we evolve our Client Success organization to meet the demands of UiPath’s emerging strategy and our responsibilities of retention and expansion.

• Develop and own comprehensive value delivery plans aligned with customers' stated objectives, orchestrating end-to-end adoption from planning to realization.

• Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies.

• Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams.

• Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals.

• Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies.

• Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations.

• Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation.

What you'll bring to the team

Required Qualifications:

• Prior management experience with small to medium sized teams preferably with a technical and customer-facing remit.

• Experience managing a portfolio of customers and their combined ARR, retention, expansion while advancing the team’s responsibilities based on customer feedback and business outcomes.

• 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention.

• Experience with professional services and support/services attach motions.

• Strong background in a high-growth technology company, preferably in the SaaS or RPA space.

• Excellent communication and interpersonal skills.

• Data-driven mindset with the ability to make informed decisions and drive results.

Nice-to-have Skills:

• Experience in operational and technical best practices for executing automation and driving transformation.

• Bachelor's degree in business, technology, or a related field (MBA preferred).

• Strategic thinking skills with the ability to navigate ambiguity and lead through influence.

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights.