Senior Director Service Delivery
Apply NowLocation:
Remote, MI, US
Company:
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.
Summary:
As a Senior Director of Client Service Delivery, you will manage client service delivery operations and maintain client relationships. Applicants need at least 5 years of experience in revenue cycle management and leadership roles.
Job Description:
Senior Director Service Delivery
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
- R250000004296
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Senior Director of Client Service Delivery, you will play a pivotal role in leading and managing our client service delivery operations. Each day, you will be responsible for cultivating and maintaining strong client relationships, driving client satisfaction, and optimizing service delivery processes to ensure the highest standards of excellence. To excel in this position, you should be a high-performing individual with extensive experience in Revenue Cycle Management or healthcare management, particularly with a focus on service delivery.
Here’s What You Can Expect
Cultivate and maintain robust relationships with clients to ensure satisfaction and retention.
Drive client satisfaction by optimizing service delivery processes and leading initiatives for service excellence.
Develop and implement strategies to enhance service delivery and improve client satisfaction.
Lead, mentor, and develop a high-performing client service delivery team.
Establish and monitor key performance indicators (KPIs) to assess service delivery quality and client satisfaction.
Address and resolve client issues and complaints proactively to ensure exceptional service delivery.
Qualifications
Minimum of 5 years of experience in revenue cycle management, with a significant portion in leadership
Proven track record of leading and developing high-performing teams in service delivery.
Experience in strategic planning and execution with an emphasis on service optimization.
Excellent communication and interpersonal skills.
For this US-based position, the base pay range is $125,572.97 - $218,451.48 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 25.00%
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
