Senior Director of Sales Operations, Learning & Development

Job Description:

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

We’re seeking a Senior Director of Sales Operations, Learning & Development to own the strategy, measurement, and execution of onboarding, training, tools management, demo environment readiness, content development, and performance coaching across our fast-growing sales organization.

You will ensure Account Executives, SDRs, Sales Engineers, and Sales Managers – many of whom come from clinical backgrounds – are equipped with the product knowledge, sales methodology, and technical fluency needed to close complex deals across RCM, EHR, and AI product lines.

The Sales Ops L&D team is responsible for ensuring our reps are fully equipped to sell Athelas’s complex healthcare solutions with speed and accuracy. This team drives technical onboarding and training, content development, demo readiness, and coaching programs that directly impact quota attainment and deal velocity.

Their focus is on measurable outcomes: in Q3, the team is tasked with ensuring that 40% of sales reps surpass quota, 70% close at least one deal, and 100% of ramping reps (in our 3-month Residency program; think Verkademy at Verkada) meet their input and meeting quotas by the end of ramp. In addition, they are accountable for product fluency across the organization – every rep must be able to accurately explain Athelas’s software offerings through spot checks and demo reviews.

This leader will serve as the bridge between Product/Eng, Marketing, RevOps, Partnerships, and Sales – designing programs that ramp new hires quickly, drive adoption of tools and collateral, increase demo certification rates, and improve quota attainment through continuous skill development and coaching.

This role can be based in our HQ in Mountain View, CA or Remote with Travel

What You'll Do

Technical Onboarding & Training

• Build and maintain comprehensive onboarding covering product, process, industry, and tools for all sales roles.

• Develop role-specific training modules for AEs, SDRs, Sales Engineers, and Managers.

• Collaborate with Sales Engineering and Product to deliver specialized training (e.g., AIR, Insights demos, EMR comparisons).

• Deliver ongoing sales-skills training (objection handling, ROI storytelling, demo skills, competitive positioning).

• Track training participation and correlate it with performance metrics (ramp time, attainment, follow-up execution).

• Deliver partner-specific training, demo flows, newsletters, and event prep.

Product Knowledge & Market Intelligence

• Coordinate product training sessions and release briefings with Product/Marketing.

• Contribute to territory mapping and in-person meeting targets.

• Maintain competitive intelligence and train the team on differentiation.

• Support RFP/RFI responses with standardized content and formatting.

• Track and measure demo certifications and conduct spot checks of technical/product knowledge.

• Translate complex healthcare compliance and regulatory requirements into sales-ready messaging.

• Ensure all new features are incorporated into the demo environment on a <30 day cadence.

• Develop Avoma scorecards to drive demo coaching and performance evaluation.

Content & Collateral Management

• Partner with Marketing to create/update product one-pagers, decks, competitive battlecards, and case studies.

• Curate and maintain the sales content library (Marketing Drive; WorkRamp).

• Partner with Product to translate roadmap updates into sales-ready content.

• Ensure materials are accessible, current, and aligned to messaging.

Performance Support & Coaching

• Conduct win/loss analysis and post-mortems on key deals.

• Track demo/sandbox usage and develop best-practice guides.

• Track ROI from field blitzes, conferences, and in-market events.

• Review call/video recordings to identify technical/product coaching opportunities; kick off the company’s first QA motion.

• Develop and track live coaching plans and PIPs in partnership with Sales Leadership.

• Capture and distribute best practices from top-performing reps: “How’d they do it?! Here’s how.”

• Enforce hygiene standards across Salesforce and internal trackers.

Metrics & Impact Tracking

• Measure enablement/SOLD program effectiveness (time-to-ramp, attainment, certifications).

• Contribute to GTM Ops OKR planning, tracking, and reporting.

• Track usage of sales content, demo environments, and tools, and correlate with deal velocity.

• Report enablement/SOLD ROI, tool performance, and program outcomes to senior leadership.

What You Have

• 6+ years in sales enablement, product training, or technical education in high-growth B2B SaaS (healthtech strongly preferred).

• Demonstrated ability to translate complex technical topics (RCM, EHR, AI) into engaging sales narratives.

• Strong instructional design and content creation expertise, with experience in VILT, LMS platforms, and asynchronous learning.

• Experience ramping non-traditional sellers (e.g., clinicians moving into SaaS).

• Hands-on proficiency with Salesforce, WorkRamp, Avoma (or some other recording/QA tools), and Sales Navigator.

• Strong cross-functional collaboration and stakeholder management skills, with the ability to grow a team with internal and outside talent.

• Bias for action—executing quickly, testing new ideas, and iterating based on results.

Nice to Have:

• Healthcare IT, RCM, or EHR sales experience.

• Familiarity with formal sales methodologies.

• Experience managing enablement teams and onboarding large sales cohorts.

• Instructional design or sales enablement certifications.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.