Senior Director, Global Infrastructure Operations

Job Description:

Our Senior Director, Global Infrastructure Operations will play a key role in enterprise technology operations, supporting global IT service delivery, infrastructure modernization, and operational resilience. This leadership position is ideal for a strategic and hands-on professional who excels in optimizing systems, leading high-performing teams, and aligning technology initiatives with business goals. The role involves overseeing global infrastructure, including helpdesk services, end-user computing, and back-office systems, while driving continuous improvement and secure, scalable operations.

What You’ll Do:

• Lead and mentor a global team of infrastructure professionals to deliver high-quality IT services.
• Define and execute a global infrastructure roadmap aligned with business strategy and priorities.
• Oversee 24x7 global helpdesk operations to ensure strong service levels and user satisfaction.
• Manage end-user computing environments, including provisioning, lifecycle management, and support.
• Ensure uptime, scalability, and performance across back-office systems and enterprise platforms.
• Maintain and optimize vendor and partner relationships for infrastructure and support services.
• Lead infrastructure security efforts, including endpoint protection, identity and access management, and data loss prevention.
• Drive modernization initiatives such as cloud migration and infrastructure automation.
• Develop and maintain infrastructure architecture standards across systems, networks, and cloud environments.
• Present performance metrics, risks, and key initiatives to executive leadership in a clear, data-driven manner.
• Perform other duties as assigned to support the overall goals and objectives of the department/company.

What You’ll Need:

• Candidates within commuting distance to New York City or Los Angeles (El Segundo) are strongly preferred due to occasional in-person leadership and collaboration needs.
• Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field.
• 10+ years of progressive experience in IT infrastructure, including 5+ years in leadership roles.
• Proven experience managing global infrastructure and support functions in a 24x7 environment.
• Strong knowledge of Microsoft O365, Azure, endpoint management, and device lifecycle operations.
• Experience leading helpdesk operations and driving service improvement initiatives.
• Deep understanding of Identity and Access Management (IAM) and infrastructure security practices.
• Familiarity with compliance frameworks and working cross-functionally with InfoSec and audit teams.
• Excellent customer service orientation and ability to manage stakeholder expectations at all levels.
• Strong analytical skills with the ability to build and interpret operational dashboards and KPIs.
• Demonstrated success presenting to senior leadership and board-level stakeholders.
• Relevant certifications such as ITIL, PMP, CISSP, or Microsoft Certified: Azure Solutions Architect Expert.

Benefits:

• Competitive Compensation Package ($165,000 - $205,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.