Senior Credit & Collections Representative

Job Description:

As the Senior Credit & Collections Representative, you will oversee collections of assigned portfolio account receivables to KPI metrics set annually helping deliver on Medtronic cash flow goals.

You will conduct financial risk analysis, utilizing customer’s financial statements, cash flow tracking model, as well as reviewing public reporting agency information. Determine bad debt potential risk accounts.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result — and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

Responsibilities may include the following and other duties may be assigned.

• Reduce and maintain DSO and delinquency on assigned accounts at an acceptable level that is consistent with company, department and individual objectives through consistent and effective collection contact.

• Investigative and resolve customer disputes and inquiries in a timely manner, which often involves collaboration and coordination with other functional areas and the field in a manner that provides prompt service to the customer.

• Persuasion and influence are often required.

• Review and discuss options and coordinate collection issues with the sales management and sales representatives to maintain an open account basis with the customer.

• Review customer master data alignment, fix issues, review orders, correct with upstream parties, and ensure quick release of orders on hold for customers.

Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience.
May have practical knowledge of project management.

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

Nice to Have

• Collection experience

• Strong interpersonal skills

• Financial statement analysis skills

• SAP/FSCM experience

• Strong Excel skills including V-look up, pivot table

• NACM certifications

• Bankruptcy experience

• Problem Solving skills

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.