Senior Counsel, Product & AI

Job Description:

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.

The Opportunity

We’re looking for a pragmatic and collaborative Legal Counsel to be the go-to expert for legal questions across our product, platform, engineering, and AI initiatives. This is a unique opportunity to shape how UserTesting innovates responsibly—providing sharp, business-savvy legal insight across our most strategic technical domains. One moment you’ll be navigating complex product regulations, and the next, advising on transformative AI capabilities or helping craft scalable legal frameworks.

You’ll partner closely with senior leaders across R&D, GTM, and strategy to guide decision-making, reduce risk, and translate innovation into real-world impact.

The Team

You’ll be part of our Legal & Compliance team—a tight-knit, high-trust group that believes good legal support should be clear, accessible, and enabling. We work closely with teams across the company and operate with empathy, speed, and curiosity. You’ll report to our Head of Legal and collaborate daily with cross-functional stakeholders in Product, Engineering, Security, Commercial, and Strategy.

What We’re Looking For

We’re seeking someone who brings:

• Extensive experience advising on legal issues related to product, platform, and IP in a tech-forward environment

• Working knowledge of legal topics related to AI/ML, including data rights, generative content, and model transparency

• Comfort navigating ambiguity and triaging across IP, commercial, regulatory, and competition concerns

• A proactive, business-minded approach that simplifies complexity and builds trust

• Clear, concise communication and strong personal accountability

• A collaborative mindset and high-context communication style that can influence both up and across

Don’t meet every single requirement but excited about the role?

We encourage you to apply! Research shows that certain groups may be less likely to apply unless they meet 100% of the requirements. You may be just the right candidate for this or other roles. We know diverse perspectives drive innovation, and we’re committed to building a team that represents a variety of backgrounds, experiences, and skills.

The expected base pay range for this role is $140,000 - $190,000.
Compensation offered will be based on a variety of factors including qualifications, experience, and skills. We are committed to pay equity and regularly review compensation practices in line with the market and our compensation philosophy.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About Us

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.