Senior Client Experience Manager

Job Description:

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Senior Client Experience Manager with strong communication and problem-solving skills to join our Life Sciences team. (Learn more about Life Sciences at https://lifesciences.phreesia.com/.)

In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands by advertising on our platform. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions.

This is a work-from-home position with the expectation that you live within the New York City/commutable area.

What You'll Do:

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing strategic imperatives
• Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads
• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily
• Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals
• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals
• Collaborate across Life Sciences teams and exercise leadership to mentor junior team member and drive strategic initiatives

What You'll Bring:

• Bachelor’s degree required and 6+ years of media agency experience in account management, advertising media buying, or media strategy with healthcare brands in the pharmaceutical space
• Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement
• Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business
• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area

Compensation for US is $180,000 - $190,000, depending on qualifications. In addition, Phreesia also offers an attractive & comprehensive Total Rewards package.

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements
• Competitive compensation
• Flexible PTO + 8 company holidays
• Monthly reimbursement for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement
• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.

About Us

At Phreesia, we’re transforming the patient experience and giving healthcare organizations the capacity to do more—and we need smart, innovative problem-solvers to help us get there.

Phreesians have a wide range of backgrounds—you don’t need to be a healthcare expert or a technology geek to succeed on our team. We’re looking for talented, diverse individuals who want to make a difference in healthcare.