Senior Business Process Analyst

Job Description:

Overview

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

The Senior Business Process Analyst plays a crucial role in optimizing organizational efficiency and effectiveness through comprehensive analysis, design, and implementation of business processes. This role involves collaborating closely with stakeholders across various departments to understand current processes, identify areas for improvement, and implement solutions to drive operational excellence.

About Our Perks, Compensation, & Benefits

• Competitive compensation ranging from $78,000 - $87,000 per year with total compensation ranging from $97,000 - $109,000.  
• Medical, dental, vision, 401k program, and more.
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

Responsibilities

• Process Analysis: Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. Utilize data-driven insights to assess process performance and recommend optimization strategies.
• Process Design: Lead the design of streamlined and standardized business processes that align with organizational goals and objectives. Develop process documentation, including process maps, workflows, and procedures, to ensure clarity and consistency.
• Stakeholder Collaboration: Collaborate with cross-functional teams and key stakeholders to gather requirements, prioritize initiatives, and drive consensus on process improvements. Facilitate workshops and meetings to elicit feedback and promote continuous improvement.
• Change Management: Drive change management efforts to support the implementation of new processes and technologies. Develop communication plans, assist with training materials, and support mechanisms to ensure successful adoption and adherence to new processes.
• Performance Measurement: Establish key performance indicators (KPIs) and metrics to monitor process performance and effectiveness. Regularly assess performance against targets, identify trends, and recommend corrective actions as needed.
• Continuous Improvement: Champion a culture of continuous improvement by proactively identifying opportunities to enhance processes, increase efficiency, and drive innovation. Lead process reengineering initiatives to address root causes and drive sustainable improvements.
• Stakeholder Engagement: Build strong relationships with stakeholders at all levels of the organization to foster collaboration and alignment. Serve as a trusted advisor on process-related matters, providing expertise and guidance to support decision-making.
• Knowledge Sharing: Share best practices, lessons learned, and success stories to promote knowledge sharing and organizational learning. Contribute to the development of process improvement methodologies, tools, and frameworks.

Qualifications

• Bachelor's degree in Business Administration, Management Information Systems, or related field. Master's degree preferred.
• Proven experience (typically 5+ years) as a business process analyst or similar role, with a track record of driving process improvements in a complex organizational environment.
• Strong analytical skills, with the ability to gather, analyze, and interpret data to inform decision-making and problem-solving.
• Excellent communication and facilitation skills, with the ability to effectively engage and influence stakeholders at all levels.
• Proficiency in process modeling tools (e.g., Visio, Lucidchart) and business process management (BPM) software.
• Certification in process improvement methodologies such as Lean Six Sigma is a plus.
• Demonstrated project management skills, including the ability to manage multiple initiatives concurrently and deliver results within established timelines.
• Strong organizational skills and attention to detail, with a focus on delivering high-quality work products and meeting customer expectations.
• Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities and requirements.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer