Senior Business Application Specialist

Job Description:

This description outlines a role focused on managing and enhancing software applications and systems. Key responsibilities include overseeing configurations, installations, and upgrades, ensuring performance improvements and compliance, conducting root cause analyses, and maintaining thorough documentation. The role also emphasizes collaboration with stakeholders, staying updated on emerging technologies, and delivering reliable service to university stakeholders. Additional duties may be assigned as needed.

Responsibilities:

• Drive the development, maintenance, and implementation of software applications, software patching and upgrades, system and application monitoring, performance analysis, and problem-solving using industry proven best practices
• Oversees application configurations, installations, maintenance, upgrades, and general support
• Manages and reports on the status of applications, and presents proposed solutions, both focused on benefits and based on relevant data
• Creates and maintains thorough documentation, tracking configuration settings and assisting with user and group access to applications
• Drives performance improvements, ensuring application uptimes meet or exceed defined service level agreements (SLAs)
• Performs root cause analyses and collaborates with relevant stakeholders to identify user issues and priorities, and present solutions
• Stays current with architecture technology developments, emerging applications, and disruptive leading-edge practices
• Builds and maintains strong, collaborative relationships with diverse groups of peers, customers, and leaders to ensure consistent, reliable service is delivered to a range of university stakeholders
• Monitor security certificates and company compliance of requirements
• Performs other related duties as assigned or requested