Senior Applications Support Engineer (28044)

Job Description:

Job Description

At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care—about you, about our clients, and about our communities. Here, you’ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm’s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you’ll have fun while solving complex and interesting business challenges.

Senior Application Support Engineers at Moss Adams are responsible for the highest level of escalated support and care for the firm’s software applications. This role will provide remote support of the client/server application environment including responsibility for application maintenance, research, documentation, testing, deployment, and creating automating solutions. Senior Application Support Engineers also provide high level project support and/or lead initiatives to launch new applications, upgrade existing systems, and facilitate the inclusion or retirement of new technologies through combinations.

Individuals who thrive at Moss Adams exhibit the following success skills – Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.

Responsibilities:

• Provide remote technical support researching and resolving problems related to the use of applications for end users, working with vendors diagnosing root causes and resolving escalated issues, along with analyzing incidents to identify proactive solutions
• Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise
• Participate in and/or manage application oriented projects. Oversee project phases and ensure timely completion of tasks
• Liaise with Project Management Office and other IT or business teams to direct/coordinate Work Efforts that enrich supported application functionality holding initiative team members accountable for the completion of tasks
• Proactively communicate with business units, their leadership, and vendors, to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business
• Document current processes and procedures along with building, contributing, and maintaining knowledgebase articles for the firm’s systems
• Demonstrate subject matter expertise in applications used by one or more business unit(s)
• Provide regular mentorship, training, and constructive feedback to members of the IT support teams encouraging knowledge sharing and collaboration, motivating others to achieve results, recognizing resistance to change, and responding appropriately
• Recognize potential IT security threats and risks, including common attacks, vulnerabilities, and methods used to compromise applications or systems, and facilitate remediation for identified risks
• Participate in scheduling rotation for providing after hours on-call escalation support to end users
• May be required to serve as a Community of Practice Leader by leading as a skilled practitioner/subject matter expert for their domain with responsibility for establishing best practices, documentation, and providing domain leadership

Qualifications:

• Bachelor’s degree or equivalent experience required; emphasis in Computer Science or related field preferred
• Minimum of 7 years of related experience required; experience providing application and end-user support services in a professional services environment preferred
• Experience in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), SharePoint, Dynamics CRM, tax, audit, and accounting applications, and/or ERP systems
• Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, printers), working with automated help desk systems, Active Directory administration, application deployment, and QA testing processes
• Strong verbal and written communication skills including the ability to articulate complex issues to internal clients Ability to collaborate and work effectively across teams while building trusted relationships and positively influencing others
• Self-directed professional with strong interpersonal skills
• Proven commitment to providing exception client service which foster a high degree of end user satisfaction through the delivery of quality and timely service
• Ability to convey technical issues and material to non-technical audience
• Effective time management and organizational skills, proven ability to prioritize while simultaneously managing numerous projects/processes often under tight deadlines
• Ability to travel as needed, approximately 5%

Moss Adams is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.
 
Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@mossadams.com. 

Certain jurisdictions in the United States require employers to disclose the pay range in job postings. This is the typical range of pay for the position.  Actual compensation may depend on factors such as qualifications, work experience, skills, and geographic location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.