Senior Analyst, Mandatory Guest Fees

Job Number:

COR015BH)

Work Locations

: Hilton - Revenue Management - McLean 7930 Jones Branch Drive McLean 22102

***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Remote***

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Senior Analyst, Mandatory Guest Fees, you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Front Office Team reporting to Director, Mandatory Guest Fees, you will take an important role on projects including fee governance, eligibility and new fee type analysis, documentation updates, and auditing all fee disclosures for compliance.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Ensure hotels charging mandatory fees are in full compliance with all disclosure requirements and hotel management teams are trained.
• Conduct audits of systems on mandatory fees, including SRP and hotel eligibility audits.
• Research and respond to information requests regarding mandatory fees from hotels and other partners.
• Maintain historical data from all research, fee implementations, and audits.

How you will collaborate with others:

• Collaborate with other Hilton departments such as GDM, Legal, Owner Relations, RM New Hotel Opening Team to ensure compliance with charge disclosure, and look for opportunities to improve processes and support.
• Provide support for new fee requests, including any document submissions that are required during Mandatory Fee implementations.

What projects you will take ownership of:

• Provide guidance to hotels with resort and destination charges by completing SRP audits in addition to implementation and amendment training.
• Ensure hotels follow all mandatory fee brand standards by periodically analyzing the fee landscape throughout Hilton.
• Take a leading role in managing hotel training, documentation and communication related to mandatory fees.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of work experience in hospitality or hotels.
• Proficient in Microsoft Office such as Word, Excel, and PowerPoint.

It would be useful if you have:

• BA/BS Bachelor's Degree.
• One (1) year of experience in hotel front office operations, rooms division operations, or revenue management.
• Management or supervisory experience in hotel front office, rooms division operations or revenue management.
• Hilton certification in applicable systems relating to front office including OnQ PM, OnQ R&I, and PEP.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $60,000 - $85,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

EOE/AA/Disabled/Veterans

Schedule

: Full-timeBrand: Hilton Corporate

Shift

: Day Job

Job Level

: Team Member

Job

: Sales and Marketing