Senior Account Director

Job Description:

• Phase2 Careers

• Senior Account Director

Senior Account Director

About Phase2

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team. 

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what’s next in their digital landscape.

And it all begins with finding the right people who align with our values and passion for impact.

About the Role

We’re hiring a Senior Account Director to lead consultative growth across a portfolio of enterprise clients. In this quota-carrying role, you’ll expand our most innovative solutions within existing relationships—guiding client vision, unlocking revenue, and closing complex, high-value deals. 

You don’t just leverage AI to sell—you help clients embrace what’s next in AI and beyond. You bring strong enterprise acumen, a deep understanding of emerging technologies, and the ability to influence senior stakeholders. You thrive at the intersection of growth strategy, digital experience, and AI-powered transformation, shaping strategies that help our clients stay ahead of market shifts and technological change.  

As AI redefines how agencies deliver value, this role puts you at the forefront. Clients want clarity, speed, and guidance—and you’ll be their trusted partner. You’ll have the tools, support, and offerings to sell faster, smarter, and with purpose. 

You’ll lead with credibility, close with confidence, and drive the kind of growth that transforms careers—yours and your clients'.

• This position reports to the VP, Account Management
• Base Salary: $130,000 - $152,000
• This role is eligible for sales commission

Who You Are

• A growth-minded, consultative strategist with deep experience expanding enterprise relationships.
• A credible AI advocate, using AI in your own workflow and guiding clients with hands-on insight and thought leadership.
• A persuasive communicator and storyteller, equally strong with executive leadership and internal teams.
• A hands-on closer who can own the vision, shape the strategy, and execute the deal.

What You’ll Do

Existing Account Pipeline Generation & Revenue Growth

• Close a minimum of $7,000,000 in new sales within your assigned client portfolio.
• Build, manage, and maintain a robust, forecastable pipeline.
• Identify whitespace and key decision points to position strategic opportunities.
• Lead the full sales cycle—from discovery and rigorous qualification through to pitch, strategic pricing, proposal, negotiation, and close.
• Translate complex challenges into actionable strategies and opportunities for revenue growth.
• Apply value-based selling methodologies (e.g., MEDDIC, Challenger, BANT) to qualify opportunities and close high-impact deals.

Client Advocacy & Internal Partnership 

• Own and manage a portfolio of accounts with responsibility for meeting revenue targets, driving growth, and ensuring overall account profitability
• Serve as the primary point of escalation and resolution for critical client concerns and internal delivery challenges.
• Collaborate with internal Phase2 resources to align on strategic account planning, define KPIs, and execute growth plans.
• Maintain clean, accurate forecasting and pipeline hygiene in Salesforce.

Client Leadership & Influence

• Build trusted relationships with CMOs, CTOs, and other senior stakeholders.
• Navigate enterprise procurement cycles and drive consensus among diverse stakeholders.
• Co-create strategic roadmaps aligned with client business goals.
• Represent Phase2 at industry events and maintain an active, credible thought leadership presence.
• Travel to client sites, internal offices, or industry events as needed (typically up to 25%)

Sell and Lead with AI

• Translate AI and digital capabilities into measurable business impact using value-selling methodologies.
• A thought leader that guides clients through practical AI integration across marketing, content, IT, and digital operations.

Other Ways You’ll Make an Impact

• Collaborate with cross-functional teams to shape and deliver solutions that drive measurable value. 
• Champion client successes internally by ensuring visibility across teams and leadership. 
• Support marketing in developing case studies and thought leadership, highlighting client impact.
• Maintain strong leadership presence within accounts by positioning forward-looking, strategic work that aligns with where the market is headed. 
• Stay closely connected to Phase2’s evolving packaged solutions and services, while sharing insights from the field to influence go-to-market strategy, positioning, and packaging.
• Collaborate with platform and technology partners to identify and pursue co-selling opportunities. 
• Lead by example in using tools like ChatGPT, Claude, Perplexity, and Notion AI for research, outreach, proposals, and competitive insights.
• Contribute to a culture of performance, knowledge-sharing, and sales excellence.

What You’ll Need

• 12+ years in client-facing roles at a digital agency, consultancy, or high-growth SaaS firm.
• Demonstrated success overseeing client portfolios contributing $7–10 million in revenue annually.
• Proven ability to generate $7M+ in new sales within the assigned portfolio within 12 months.
• Proven ability to strategically lead and close complex deals valued at $750K+, navigating multi-stakeholder environments and long sales cycles.
• Deep understanding of AI platforms and digital experience technologies across content, marketing, and product.
• Skilled in value-based selling and qualification methodologies (e.g., MEDDIC, Challenger, BANT).
• Comfortable articulating the business impact of automation, augmentation, and responsible AI adoption.
• Experience working in a remote or hybrid environment using standard digital tools (e.g., Zoom, Slack, project management platforms).

What Would be Nice to Have

• Experience in regulated industries (e.g., healthcare, pharma, wellness, financial services).
• Familiarity with platforms like Drupal, Acquia, Adobe Experience Cloud, Optimizely, or similar DXPs.
• Demonstrated thought leadership (e.g., panels, blog posts, speaking engagements) in AI or digital transformation.

What Success Looks Like

• You’re consistently hitting or exceeding your sales quota, minimum of $7M in sales per year. 
• You’re consistently hitting or exceeding your assigned portfolio revenue generation goal per year.
• Your pipeline is active, healthy, progressing and forecastable.
• You’re shaping client strategy by positioning AI as an immediate business priority.
• You’re seen as both a trusted advisor and a growth catalyst—internally and externally.

What You’ll Get

• The chance to make a real impact in the health and wellness space, helping millions of people per year.
• To work from wherever you thrive best. We’re a remote-first team built on trust, flexibility, and outcomes.
• A competitive compensation package that considers various factors.
• A comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and supplemental insurance.
• Our fun and interactive wellness program offers rewards for participation.
• A 401(k) with a 3% employer contribution–no match required and 100% vested after just 90 days.
• You’ll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions.
• Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.
• Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.
• A $500 stipend to personalize and equip your home workspace for success.

What the Environment Looks Like

Physical Demands

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel, sometimes frequent, is expected.

Mental Demands

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information. 
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize. 
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Equal Employment Opportunity

Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.

The pay range for this role is:

130,000 - 152,000 USD per year (Remote (United States))

Apply now

Client Services

Remote (United States)

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