Scheduling Specialist I
Apply NowLocation:
PA
Company:
Geisinger is a healthcare system serving over 1 million people, known for its commitment to quality and innovative care.
Summary:
The Scheduling Specialist I will manage patient appointments through phone interactions while ensuring accurate patient registration details. A high school diploma and at least one year of related experience are required for this position.
Requirements:
Hard Skills: Medical terminology, Computer Knowledge
Credentials: High School Diploma or Equivalent (GED)
Experience: Minimum of 1 year-Related work experience
Job Description:
Answer incoming calls and make outgoing calls with the intent of scheduling patients, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences. Collects and maintains accurate, basic patient information relating to registration and insurance. Answers all non-scheduling related questions and directs non-scheduling calls to the appropriate department.
Job Duties:
- Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
- Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
- Provides one-call resolution whenever possible.
- Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.
- Achieves and maintains quality and service goals related to contact center metrics.
- Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
- Assists with training initiatives for new hires.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Internet requirements:
- Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:
- •25 MBPS UP
- •75 MBPS DOWN
- •<150 ms Ping Required
- •<30ms Jitter Required
Computer must be connected to the internet via Ethernet cable; wifi is not permitted unless a Virtual Private Network (VPN) is used for the wifi connection.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
