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$80,000 – $110,000/yr

Salesforce Support Engineer

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Full-time Remote 8d ago

Location:

US

Company:

Veruna provides innovative insurance technology solutions for the insurance brokerage and agency market.

Summary:

The Salesforce Support Engineer will provide front-line support on Salesforce issues and manage Salesforce configurations. Candidates need Salesforce Admin Certification and 2–4 years of relevant experience.

Requirements:

Technology: Salesforce (SFDC)

Hard Skills: Salesforce administration, Technical support, Problem-solving, Documentation

Credentials: Salesforce Admin Certification

Experience: 2–4 years of experience in a Salesforce Admin and/or Customer Support role, ideally on a B2B SaaS team.

Job Description:

Salesforce Support Engineer

Title: Salesforce Support Engineer

Reports To: VP of Customer Success

Location: Remote (US Only)

About Us

We've built the system of record for the $200+ billion insurance brokerage and agency market - an industry that forms the backbone of our modern economy. We serve a solid roster of customers including industry leaders like USAA and many others. WR Berkley, a Fortune 500 insurance holding company, led our Series B and provides invaluable strategic partnership as we reshape the insurance technology landscape.

What You'll Do
  • Provide front-line support to customers on Salesforce-related issues, ensuring timely resolution and a high-quality support experience.
  • Manage and configure Salesforce (SFDC) environments including user setup, custom fields, page layouts, workflows, and validation rules.
  • Serve as a subject matter expert for Salesforce functionality and best practices, delivering solutions aligned with business needs.
  • Investigate and resolve technical issues, acting as the liaison between customers and engineering teams when necessary.
  • Document and communicate solutions effectively, including creating knowledge base articles, training materials, and process documentation.
  • Collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to support customers and operational goals.
  • Support release management by testing new features, updates, and integrations prior to deployment.
What You'll Need
  • Salesforce Admin Certification required
  • 2–4 years of experience in a Salesforce Admin and/or Customer Support role, ideally on a B2B SaaS team.
  • Strong knowledge of Salesforce platform capabilities, including security, automation, and reporting.
  • Proven experience supporting customer communication, ideally in a client-facing or technical support capacity.
  • Excellent verbal and written communication skills with a customer-centric mindset.
  • Strong problem-solving and troubleshooting abilities with keen attention to detail.

The base salary range for this position is $80,000 – $110,000 annually. The actual base pay offered may vary depending on factors including the candidate’s relevant experience, education, certifications, skills, and geographic location.

Veruna is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.

Veruna participates in E-Verify to confirm the employment eligibility of all new hires. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.