Salesforce Administrator

Job Description:

Overview

As a Salesforce Administrator on the Business Platform Enablement team, you’ll support day-to-day operations by configuring and maintaining Salesforce to meet business needs. You’ll manage core admin tasks like building Flows, updating fields, and creating reports, while also providing front-line user support and troubleshooting. A key part of your role will be maintaining data quality. You’ll identify and resolve duplicate records, contribute to data cleanup initiatives, support import processes, and help maintain data completeness and reliability – enabling more accurate reporting and informed decision-making across teams. You’ll also play a hands-on role in user training and adoption. This includes onboarding new users, creating guides and documentation, leading refresher sessions, and sharing best practices to help users get the most out of the platform. By supporting both the technical and business sides of Salesforce, you’ll help ensure it remains a reliable, user-friendly tool that drives productivity across the business.

Base Pay Range 65k-90k

We will be accepting applications until a final candidate is identified.

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans and generous time off.  

Responsibilities

User Support & Troubleshooting

• Serve as the first line of support for Salesforce users by troubleshooting issues, resolving access and permission-related problems, and guiding users through system functionality and best practices.
• Maintain a strong understanding of Salesforce system architecture and business logic to effectively diagnose issues and provide informed resolutions.
• Identify trends in support requests to recommend process improvements and enhance user efficiency.
• Determine when issues require escalation to IT (Tier 2) and document necessary details for a smooth handoff

Salesforce Administration & Configuration

• Support data management activities, including data imports, updates, and deduplication.
• Support system enhancements, including fields, flows, page layouts, and validation rules.
• Assist with user account management, profiles, and role assignments.
• Conduct data imports, updates, and deduplication tasks

Training & Adoption & Reporting Support

• Develop and maintain user guides, knowledge base articles, and self-help resources to support user adoption and self-service.
• Conduct training sessions to enhance user understanding of Salesforce features and business processes.
• Assist users in creating and optimizing reports and dashboards to support business decision-making.
• Promote best practices and provide proactive recommendations to improve efficiency and engagement with Salesforce

Process Improvement & Issue Escalation

• Identify recurring issues and collaborate with IT on solutions.
• Participate in testing of new features or enhancements.
• Collaborate with IT teams to test and validate solutions.
• Communicate system updates, enhancements, or outages to users.

Qualifications

Required

• Salesforce Administrator Certification
• Strong problem-solving skills and ability to troubleshoot issues effectively
• Hands-on experience with Salesforce configuration, including Flows, validation rules, fields, and page layouts
• Solid understanding of Salesforce architecture and how it supports business processes
• Comfortable working with data—imports, exports, deduplication, and field audits
• Clear, user-friendly communication style, with the ability to explain technical concepts to non-technical users
• Experience documenting support cases, solutions, and processes for consistency and knowledge sharing
• Comfortable collaborating with both business users and technical teams
• Organized and detail-oriented, with a focus on data quality and efficient operations

Nice to have

• Salesforce Platform App Builder
• Salesforce Service Cloud Consultant
• Salesforce Sales Cloud Consultant
• Salesforce Advanced Administrator
• 1+ years of hands-on experience as a Salesforce Administrator or in a similar support/configuration role
• Direct experience with Salesforce configuration, including Flows, validation rules, page layouts, reports, and dashboards
• Familiarity with Salesforce architecture and how it supports business processes
• Experience supporting users through troubleshooting, training, and documentation
• Comfortable managing data quality, including duplicates, imports, and record maintenance
• Experience working with IT or technical teams to escalate and resolve more complex issues