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Sales Support Specialist

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Full-time Remote 4d ago

Location:

Miamisburg, OH, US

Company:

Avery Dennison Corporation is a global materials science and digital identification solutions company enhancing branding and information solutions.

Summary:

The Sales Support Specialist will manage customer accounts and responsibilities related to order processing and customer service in a B2B context. Applicants should have a high school diploma and five years of customer service experience, preferably in manufacturing or industrial organizations.

Requirements:

Technology: Oracle

Hard Skills: Customer service expertise, Order processing, Pricing accuracy, Delivery management, Data entry

Credentials: High School Diploma or equivalent required, Bachelor’s degree preferred

Experience: Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations., Experience using Oracle or similar ERP systems is strongly preferred.

Job Description:

Avery Dennison is seeking a Customer Service Representative to deliver exceptional support to our business-to-business (B2B) customers. In this remote role, you’ll be responsible for managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.

Key Responsibilities:

  • Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
  • Implement and execute customer service strategies that improve efficiency and the customer experience.
  • Act as the main liaison between assigned customers and the marketing/sales teams.
  • Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.
  • Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.
  • Support the implementation of marketing programs and responsiveness initiatives.
  • Provide backup support to teammates during peak workloads.
  • Collaborate with Sales to meet customer and business goals.
  • Communicate supply chain issues and propose alternative solutions.