Sales Support Specialist
Apply NowLocation:
Miamisburg, OH, US
Company:
Avery Dennison Corporation is a global materials science and digital identification solutions company focused on branding and information solutions.
Summary:
The Sales Support Specialist will manage customer accounts and ensure high-quality service delivery to B2B clients. Candidates should have experience in customer service within a manufacturing or industrial environment.
Requirements:
Experience: Minimum of 5 years of customer service experience, ideally in a B2B environment within manufacturing or industrial organizations.
Job Description:
Avery Dennison is seeking a Sales Support Specialist to deliver exceptional service to our business-to-business (B2B) customers. In this remote role, you’ll be responsible for managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.
Key Responsibilities:
- Manage customer accounts in all aspects of order processing, follow-up, pricing accuracy, and delivery performance.
- Implement and execute customer service strategies that improve efficiency and the customer experience.
- Act as the main liaison between assigned customers and the marketing/sales teams.
- Coordinate with Logistics, Operations, and Transportation to ensure timely and accurate order delivery.
- Champion the customer’s voice (VOC) internally by proactively addressing concerns and finding solutions.
- Support the implementation of marketing programs and responsiveness initiatives.
- Provide backup support to teammates during peak workloads.
- Collaborate with Sales to meet customer and business goals.
- Communicate supply chain issues and propose alternative solutions.
