Sales Operations Analyst

Job Description:

Tillman FiberCo (TFC) is building a 100% fiber network to support the next generation of broadband services. TFC is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally. We have an incredible opportunity for a sales operations analyst to support our business development team by identifying areas of improvement, implementing processes, and prioritizing efficiency to enable TFC to bring 100% fiber broadband service to properties within targeted geographic boundaries.

Requirements and Responsibilities

• CRM Management - Manage the Customer Relationship Manager (CRM) system HubSpot, performing user management, troubleshooting, data management and validation, and implementing automation while partnering with IT for more complex enhancements of the platform.
• Data Analysis & Reporting – Gather and analyze data from multiple systems to identify trends and insights, generating impactful reports for leadership on key performance indicators. Provide ad-hoc reporting as requested.
• Campaign Development - Develop sales and marketing campaigns based on insights from data analysis to increase ROA win-rate and market penetration.
• CRM Support & Training - Provide training and support on how to use the CRM system, resolve user issues alongside HubSpot’s support team, and maintain compliance with key data entry processes.
• Integrations - Assist with the integration of CRM systems with other business platforms and 3rd party systems such as SiteTracker by partnering with IT and providing business requirements.
• Documentation – Create and maintain detailed documentation of business development processes.
• Commission Processing – Calculate monthly sales commission payments according to plan rules and policies, maintaining detailed records of calculations and adjustments.

What we are looking for:

• Bachelor’s degree in business, marketing, information systems, or a related field, or an equivalent combination of education and experience
• 3+ years of experience in Sales Operations, Marketing Operations, Business Analysis, or related analytical role supporting a Sales or Marketing organization
• 2-3 years of experience as a CRM superuser, with responsibilities including creating and managing automations, data management, system enhancements, integrations, and reporting.
• 2-3 years of experience performing data analysis using sales and marketing data
• Strong proficiency with Microsoft Excel (Vlookup, pivot tables, pivot charts, etc.)

Preferred Qualifications:

• HubSpot Certifications (Marketing Hub, Sales Hub, Reporting)
• Familiarity with Power BI or similar data visualization tools
• Knowledge of marketing concepts
• Previous experience in Telecom or Cable industries

As a growing company, we are committed to attracting and developing the absolute best talent by offering a workplace where results are recognized and rewarded. We offer a terrific opportunity for you to grow:

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
• Competitive Salary
• East Coast based company (will work on EST time)
• Direct Hire Opportunity
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage.
• 401k plan with company match
• Generous PTO and 11 holidays annually
• Paid parental leave.
• Employee Recognition Program