Sales Engineer

Job Description:

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more. We are looking for a Senior Solutions Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization. This role will work with the account executive and assist with the presales process.

What You’ll Do

• Work closely with the sales team to gather customer requirements

• Own the technical side of the sales process

• Identify technology trends in industry verticals

• Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more

• Review and write API specifications for internal and external stakeholders

• Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality

• Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform

• Analyze conversational data to uncover trends, insights, and areas for automation or improvement

• Translate findings into clear narratives that resonate with business and technical stakeholders

• Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment

• Attend customer meetings and provide technical support to the Account Executives

What You'll Bring

• 5+ years in a Solutions Engineering or similar customer-facing technical role

• Curiosity about AI and some experience with prompt engineering (formal or self-taught)

• Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)

• Clear written and verbal communication, with an ability to tailor your message

• A collaborative, get-things-done mindset

• A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver

• Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers

  #LI-Remote

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.