Sales Associate, Member Contact Center (FT and PT)

Job Description:

Sales Associate, Member Contact Center (FT and PT)

Our Member Contact Center Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services. Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment. Meet or exceed established production goals.

***Full Time and Part Time positions available!

This is a work from home position, candidates must live within one of these territories to be considered:

·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey ·Oklahoma ·Pennsylvania ·South Dakota ·West Virginia)

Why work for AAA Club Alliance?

• Fully remote/work from home.

• Computer equipment provided.

• Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.

• Paid Training (all virtual)

• 1st shift and 2nd shift schedules available. One weekend shift each week REQUIRED. Set schedule.

• Variety of Work Schedules starting between 8:00 a.m. to 5:00 p.m. EST (Full-time and Part -time)

• Company-wide Career mobility opportunities

**Next New Hire Training Class tentatively to begin Monday August 18, 2025!!

**Training Requirement**: Training is paid and will take place virtually, Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks.

Must be able to attend ALL training. Work schedule will begin after training is completed.

What we need from you:

• 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience.

• A Motor Club License is required for selling and servicing AAA ACA Memberships...

• Must be able to provide a work environment free from all disruptions and distractions...

• Must be able to work overtime and/or on holidays as required by business needs.

• Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays...

• Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment...

What we can offer you:

• A starting base hourly rate for this position is $11.55 - $22.08. The base pay range shown is a guideline for compensation...

• Monthly incentive plan based on individual performance

• Shift differential for 2nd shift of 8%

• 401(k) plan with company match up to 7%.

• FREE AAA Premier Level Membership

• Auto repair, travel, and merchandise discount

• Tuition reimbursement​

• Medical, Dental, Vision and Prescription coverage - FT Only

• FREE Life Insurance - FT Only

• Disability Insurance - FT Only

• Supplemental Insurances - FT Only

• Pet Insurance - FT Only

• Legal Insurance - FT Only

• And so much more....