Route Relief Delivery & Warehouse Associate - Temporary

Job Description:

Job Details

Level ExperiencedJob Location Portland, ORPosition Type TemporaryEducation Level High School or GEDTravel Percentage Local Driving RequiredJob Shift DayJob Category Sales & Marketing

Description

This position is for a temporary time period, assisting the sales team in all areas of route relief and warehouse duties, due to an employee's leave of absence. There is a possibility of long-term employment if the employee on leave does not to return to work.

The Route Relief Delivery & Warehouse Associate, also known as a Route Sales Associate (RSA), is a hybrid role which provides route relief and maintenance to customer accounts in the Valley, surrounding areas, and other branch locations as needed. They perform warehouse duties such as inventory cycle counts, picking orders, and loading trucks (forklift certification provided). When on a route, the RSA provides excellent customer service by ensuring customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Duties include selling and delivering coffee, tea, and related products to customers. The hiring team is seeking a self-motivated, dependable individual to join their team who is willing and able to do overnight travel and assist other branches as needed.

Typical Work Schedule: Monday - Friday, 7:00 am - 3:30 pm, Overtime when needed

Local driving required with company-provided vehicle; overnight travel required for training and coverage needs at other branches

Driving Requirements: Valid Drivers License required with clean driving record. Must be able to complete a successful DOT physical and drug test

Responsibilities
•    Provides route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
•    Route coverage may require travel to branch locations within territory.
•    Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
•    Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
•    Responsible for escalating customer issues quickly to the Area Route Manager (ARM) and ensuring customer satisfaction.
•    Ensure customers receive delivery and service as required.
•    Manage invoices, inventory, and collections daily when on a route.
•    Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
•    Notify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
•    Assist ARM on customer related matters as assigned.
•    Become familiar with brewing equipment and learn to make basic repairs or adjustments.
•    Consistently execute the Farmer Brothers customer “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.
•    Performs other duties as assigned including assisting in accounts receivable collections and customer service activities.
•    Performs warehouse duties.

COMPENSATION

$23.09/hour starting wage per Collective Bargaining Agreement (CBA), going up to $24.58/hour after 6 months.

When covering a route, the RSA makes route relief pay per the CBA, which is $27.59/hour.

BENEFITS

• Paid time off
• Paid holidays
• Health insurance
• Pre-tax savings accounts (HSA/FSA)
• Dental insurance
• Vision insurance
• Supplemental insurance
• Disability insurance
• Life insurance
• 401k
• Pet insurance
• Travel accident insurance
• Identify theft program
• Employee assistance program
• Employee referral program
• Discount programs

Qualifications

Education & Experience

• High School Diploma or G.E.D. required.
• Route delivery experience preferred but not required
• Customer service background preferred.
• Previous foodservice industry experience preferred.
• Must be able to complete a successful DOT physical, possess a valid driver’s license and clean driving record.

Personal & Professional Skill Sets

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Is aware of impact self has on others.
• Uses active listening and communicates effectively with customers or management.
• Identifies new opportunities and proactively works to grow the business.
• Able to builds rapport and cooperative relationships with customers and work effectively with customers and employees
• Uses sound business judgement and work independently with little supervision.