Retail Representative II

Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

32.5

Department:

500075 URMC Cafe Srvcs

Work Shift:

UR - Day (United States of America)

Range:

UR URG 102 H

Responsibilities:

GENERAL PURPOSE:
Provides excellent customer service to patients, employees, and guests. Responsible for Serving customers food and coffee in a clean and welcoming environment.

• Provides excellent customer service to all customers. Creates a warm and welcoming atmosphere. Provides goods and services based on customer’s requests.
• Works with the management team to source products to be sold. Completes daily, weekly, and monthly inventory to determine needs and orders accordingly. Communicates with vendors as needed to maintain proper supply of products.
• Maintains a clean and safe work environment. Follows proper safety standards in accordance with regulatory and University guidelines.
• Stocks all areas using proper HACCP procedures and rotates products accordingly.
• Completes all mandatory training as required. May train and/or mentor new or lower level staff.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year service or customer service experience required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills, ability to work well with others/the public. required

LICENSES AND CERTIFICATIONS

• Serv-Safe food certificate upon hire preferred