Retail Host & Service Associate - Part-Time

Job Description:

SUMMARY/OBJECTIVE

The Host / Service Associate is a multi-faceted position that will be an ambassador of the brand, initiating the process of building a warm, genuine relationship with our clients. The Host is our clients’ first point of contact within the store and sets the tone for their experience while they are with us. They will initiate our queue, engage our clients while waiting, and invite them to register for appointments when necessary. While in the store, they become a Service Associate and will primarily be responsible for providing guests with an enjoyable, expertly served beverage experience following Chrome Hearts standards of excellence for quality, professionalism, and friendliness. The Service Associate develops a complete working knowledge of all hot and cold products, alcoholic and non-alcoholic, served by the bar. They ensure proper pouring, mixing, and blending of drinks in accordance with all health and safety regulations. We are looking for hospitality-focused people who also love executing their work with accuracy and care.

ESSENTIAL FUNCTIONS

HOST

• Welcome clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors.
• Ensure every client has a seamless and luxurious experience, and leaves with an appreciation for Chrome Hearts.
• Manage Client flow by animating wait time while complying with control and security policies.
• Actively listen to Clients to relay needs to the Management and Sales Team .
• Manage the daily client appointment calendar, promoting our appointment service as required.
• Support special events based on the business needs.
• Assist with other duties within the store as needed.

SERVICE ASSOCIATE

• Greeting customers and taking orders.
• Prepare and serve customers alcoholic/non-alcoholic drinks.
• Maintain Stock of alcoholic and non-alcoholic drink ingredients
• Assist in gift wrapping purchases when needed.
• Ability to multi-task.
• Attention to detail.
• Maintain high quality and consistent product standards.
• Effectively completing opening and closing duties.
• Keep the bar area clean.
• Build and maintain good working relationships with Management Team, Peers, and other Chrome Hearts Store Teams.
• Follow all health and safety guidelines/regulations.

QUALIFICATIONS

• High School graduate or GED preferred.
• Prior coffee making/service experience required.
• Experience in Concierge Services, Hosting Services, VIP Relations, and/or Hospitality Management preferred.
• Excellent interpersonal skills with the highest level of verbal and written communication
• Comfortable navigating difficult conversations respectfully, diffusing conflict and creating a serene environment for clients
• Completed courses in food safety and sanitation preferred.
• Certified training by NY State Liquor Authority preferred
• Detail-oriented and organized
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and written.
• Strong team player with a friendly attitude
• Foreign language skills are a plus.
• Flexible availability to include working some nights, weekends, and holidays.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand for long periods of time, walk and climb stairs; ability to use arm, hands, and fingers to perform basic retail duties. The employee is required to be able to lift boxes up to 25 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Our retail stores act as a team, at times you will be required to support other team members by performing ancillary duties.

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.