Retail Credit and Insurance Specialist

Job Description:

Overview

The Retail Credit and Insurance Specialist will serve as the company expert on retail insurance and planned maintenance programs. You’ll support store teams with tools, guidance, and frontline assistance to increase protection product adoption and enhance customer confidence. Your work will directly contribute to profitable growth, risk reduction, and superior customer experiences.

*Remote opportunity for those within the Titan Machinery footprint

Responsibilities

• Act as a subject matter expert on insurance and warranty offerings, assisting stores in quoting and presenting solutions that add value post-sale
• Manage timely registration and documentation of insurance and warranty products, ensuring program compliance
• Build and maintain tracking systems to monitor attachment rates, warranty conversions, and credit portfolio health
• Provide frontline support for insurance quotes, claims, and maintenance agreements, helping sales teams close with confidence
• Collaborate with OEMs and third-party providers to resolve claims and customer inquiries efficiently
• Support collections efforts while maintaining positive customer relationships
• Monitor rental insurance coverage and program participation
• Drive a customer-first approach in every interaction, setting high standards for service excellence
• Work cross-functionally to streamline credit limit increases and speed up sales approvals
• Manage revolving line of credit programs in partnership with third-party vendors to offer flexible financing options and reduce credit risk
• Develop reports on credit portfolio performance and operational metrics
• Evaluate past due accounts and recommend payment plans aligned with customer financials and purchase history

Qualifications

Required:

• 4+ years’ work related in credit, insurance, or related business and/or related military experience
• Proficient in Microsoft Excel
• Ability to handle and resolve interpersonal conflict
• Ability to perform in a fast-paced, stressful work environment
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
• Ability to travel up to 25% of the time and work flexible hours
• Exemplifies Titan Machinery’s Core Values
• Keen attention to detail, high level of initiative, and the ability to work independently

Preferred:

• Associates Degree in Finance, Business, or related field

Titan Machinery provides a generous total compensation package including the following:

• Comprehensive Health and Dental Coverage

• HSA (Health Savings Account) - up to $1500 tax-free each year, contributed to your account by Titan Machinery
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more! 
• 401(k) with company matching on your FIRST DAY of employment  
• Competitive PTO, Bereavement, Paid Volunteer EMT, Paid Firefighter leave plans 
• Paid Parental Bonding/Pregnancy-Related Leave  
• Performance-based incentives   
• View more about our benefits on our Careers website here: https://www.titanmachinery.com/titancareers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.