Restaurant Operations & Technology Consultant
Apply NowCompany:
Back of House empowers restaurant professionals with education and technology solutions to improve their operations and customer service.
Summary:
The Restaurant Operations & Technology Consultant will assist restaurant owners with business challenges and provide technology solutions. Candidates need extensive restaurant experience and must be bilingual in French and English.
Requirements:
Credentials: 4 year college degree in related field preferred
Experience: 5+ years of experience in the restaurant industry with relevant business consulting or restaurant technology vendor experience, Experience and knowledge in restaurant operations and growth, from owner or general manager perspective, Experience and knowledge in restaurant technology and support services, Proven experience in customer relationship building and management, Past sales role experience highly valued
Job Description:
Remote
- Remote Position | Contract Role
- Contract Hourly Rate: $45 to $55 USD
- 10 to 15 hours per week
- This role is based in Quebec, Canada, and requires fully bilingual candidates (French and English).
Back of House:
Back of House (https://backofhouse.io/) is aimed at helping and empowering restaurants through education and the application of 3rd party technology solutions. If you’re passionate about the technology that fuels the restaurant industry, love working with people, and you want to help build the future of the industry with chefs and owners—we want you to join us.
The Role:
We are seeking a knowledgeable and experienced Restaurant Operations & Technology Consultant. This role works directly with restaurant owners/operators, assisting them with core business challenges (from operations to marketing/growth), educating them on 3rd party restaurant technology solutions, and consulting on applicable solutions. This role requires a knowledge and passion for restaurants, affinity towards technology, and desire to proactively build relationships in the industry.
The successful candidate has direct experience working in the restaurant industry, and understands technology through that lens. This role will require curiosity and proactive customer/stakeholder engagement. Those who love building and maintaining relationships will have the most success.
Responsibilities:
- Consult with restaurant operators to answer questions about their business and/or technology, assisting to identify potential solutions for their business
- Connect restaurant operators to vetted 3rd party vendor solutions, acting as advocate and broker to facilitate best solution at preferred pricing
- Proactively build relationships with our parent company sales organization, positioning yourself as a trusted resource for them and their customers
- Assist in new 3rd party partner vetting
- Continuously learn about new restaurant technology and how it fits into a restaurant business
- Support internal and external events and needs, including webinars, podcast guest spots, food shows, and more
- Work collaboratively with Product, Content, and Growth partners to inform team strategies
Requirements:
- 5+ years of experience in the restaurant industry with relevant business consulting or restaurant technology vendor experience
- Experience and knowledge in restaurant operations and growth, from owner or general manager perspective
- Experience and knowledge in restaurant technology and support services
- Proven experience in customer relationship building and management; ability to effectively communicate with business owners and leaders
- Past sales role experience highly valued
- Highly curious with a strong desire to learn
- Positive attitude, coachable, detail-oriented with good multitasking, analytical, and organizational abilities
- Comfortable with ambiguity and applies a start-up mentality to how they approach their work
- 4 year college degree in related field preferred or an equivalence of experience
