Representative, Ticket Services

Job Description:

DEPARTMENT:                   Membership Services

REPORTS TO:                    Manager, Membership Services

STATUS:                              Part-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way. 

Your role as a Representative, Ticket Services:      

TheRepresentative, Ticket Services positionis an entry-level position primarily responsible for the customer service of Season Ticket Member accounts, while working towards team renewal and sales goals. Additionally, this position will assist with inbound single game ticket sales and customer service for Padres games and non-baseball events. This position requires strong customer services skills, attention to detail, and organizational skills.

All the responsibilities we will trust you with:                                

• Working as part of a team, provide customer service for all 20 game season ticket Members. Handle questions, ticket exchanges, other requests, and issues from Padres Members in an exceptionally courteous, efficient and timely manner
• Assist with inbound customer service for Padres full and half season Members
• Provides top-notch customer service for inbound callers purchasing Padres single game tickets and non-baseball events held at Petco Park
• Represents the Padres in the most positive way on game days when interacting with clients
• When working shifts in the Front Office Ticket Lobby, serve as the first point of contact for all guests and visitors. Greet visitors with a smile, assist with their requests and notify Padres employees as their guests arrive
• Maintain thorough knowledge of Membership benefits, policies, procedures, and processes. Possess above-average knowledge of all aspects and areas of Petco Park
• Ability to learn, retain and communicate information about the Padres, including but not limited to: game schedules, current player roster, ballpark/guest service information, etc.
• Help Service Team meet or exceed renewal rate goals set forth each season. Encourage Members to upgrade their plans and/or add seats to their accounts when purchase patterns indicate a potential benefit to the Member
• Utilizes CRM for contact management, sales pipeline tracking and ensures all record keeping is timely and accurate
• Represents the Club in a positive and professional manner at all times
• Other duties as assigned

Your areas of knowledge and expertise that matter most:             

• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, Teams, etc., and ability to learn and master new software programs. Experience or ability to quickly learn CRM and TicketMaster
• Use CRM according to company protocol and standards
• General knowledge of office skills, use of office equipment (copier, printers, telephones, computers)
• Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner
• Strong customer service skills and ability to respond and resolve all customer concerns
• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion, integrity, and accountability
• Maintain consistent, punctual, and reliable attendance
• Fluently bilingual in English/Spanish a plus

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• Currently has or working towards a 4-year bachelor’s degree preferably in Business, Sport Management, or related field
• Minimum 1-year customer/guest service or sales experience in a fast-paced, high-pressure environment, preferably in a ticket services environment
• Able to work flexible hours including evenings, weekends, holidays, and overtime as needed. Expected to be able to work all Padres home games
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check 

Pay and additional compensation:

Per the California pay transparency law, the hourly pay rate for this position is $20.54. Part-time, non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities.

The San Diego Padres are an Equal Opportunity Employer.

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