Remote Senior Customer Support Specialist

Job Description:

Overview

Must live in the State of Texas

Join Qualfon as a Remote Customer Service Representative, where you’ll assist our client’s customers by responding to inbound inquiries with professionalism and care.

Our Mission:

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon Care Coaches’ program
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Paid time off
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Qualfon is dedicated to ensuring all team members have Fun@Work!

Responsibilities

• Respond to inbound calls to assist customers with inquiries related to their accounts
• Place outbound calls as needed to follow up on customers’ concerns or provide additional support
• Remain calm and professional when handling escalated situations or upset customers
• Build lasting relationships by earning customer trust and delivering consistent, reliable service
• Work quickly and accurately in a fast-paced, dynamic environment
• Manage multiple tasks and responsibilities with efficiency and focus
• Communicate with a smile – your positivity and warmth come through every conversation

Qualifications

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
• Qualfon will provide all or some of the equipment needed based on the employees' request.

• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• Prior Work from Home Experience is required
• High School diploma or GED required
• Veterans and their family members are encouraged to apply
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Maintain member privacy
• Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
• Computer savvy and can resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

If you would like to fill out a Voluntary Self-Identification of Disability Form.

Please visit us at Qualfon.com/join-us

Veterans encouraged to apply

Hiring Immediately for Call Center Positions!

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.comto discuss reasonable accommodations.

Pay Range

USD $15.00 - USD $15.00 /Hr.