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$16.04–$22.00/hr

Remote Member Service Representative - Part Time ( Bilingual)

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Part-time Remote 5d ago

Location:

Dallas, TX, US

Company:

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world.

Summary:

The Remote Member Service Representative will provide inbound phone support to Copart Members, ensuring exceptional customer service. Applicants need to be bilingual and have a high school diploma with customer service experience.

Requirements:

Technology: Microsoft Office Applications

Hard Skills: customer service, empathy, problem-solving, attention to detail

Credentials: High School diploma

Experience: One year of office support experience in a customer service role preferred.

Job Description:

The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.

*Must be bilingual in either Russian, Arabic and Farsi (Persian)

**This is a Work from Home position**30hrs per week**

The CSR is the face of the Company as they are often the first interaction our customers have with Copart.

  • Must be able to show empathy in the workplace
  • Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
  • Understanding client needs and offering solutions and support.
  • Answer and place calls in a professional manner.
  • Measured on Call Quality and Productivity
  • Focus on a "1st call resolution".
  • Use company resources to gather information and offer solutions to meet customer needs.
  • Other duties as assigned.

Required Skills and Experience

  • Must be able to show empathy in the workplace.
  • One year of office support experience in a customer service role preferred.
  • Excellent customer service skills and attitude
  • Excellent written and verbal skills
  • Proficient with Microsoft Office Applications
  • Attention to detail
  • Problem-solving
  • Computer proficiency - MS Suite
  • Typing speed 45WPM
  • Professional appearance
  • Ability to multi-task in a fast-paced environment
  • Bilingual (Russian, Arabic and Farsi (Persian)
  • Occasional overtime as needed.

Benefits Summary: 

  • Medical
  • 401k
  • ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months)

Pay: $16.04 - $22.00 hourlyFor locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly