Remote Healthcare Call Center Associate

Job Description:

Remote Healthcare Customer Service Representative

Location:  Remote 

Schedule: Must have flexibility to work any shift assigned between the hours of operations of 8:00am – 8:00pm EST hours Monday - Friday. Shifts will be 8 hours per day 5 days per week

Training Length: 5 weeks.

Training Schedule: 9am – 5:30pm EST Monday-Friday.

Pay: Up to $17 an hour.

There are plenty of career growth opportunities within the healthcare team!

Benefits include health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Medical and dental benefits start from the date of hire!

About the Remote Healthcare Customer Service Representative role:

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and deliver solutions? If so, this role is for you!

Our Customer Experience Associate are first responders to our Patients/Health Care Providers requests/inquiries received via the phone for a large Pharmaceutical Company Patient Assistance Program.

Assisting Patients/HCPs involves helping complete applications, reorder forms and general program questions/inquires as required.

The Customer Service Representative role is a problem solver, can do individual who provides a positive customer service experience that meets the needs of our patients/HCPs by educating them on program requirements and services, listening to concerns, addressing issues, and assisting to ensure applications are completed/approved on a timely basis and placing medications orders in a high-volume inbound call center.

Responsibilities:

Answer high-volume inbound customer calls for a Large Pharmaceutical Company Patient Assistance Program.

Make outbound calls to Patients/Health Care Provides as required to address questions/inquires and completion of required program application/documentation.

Utilize program training and resources to address/answer patient/HCP program related questions/issues

Complete required application and/or reorder documentation as required

Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all time

Consistently meet and attain required Agent Performance Goals/KPIs

Adherence to Work Schedule and Attendance Policies

Perform other duties as required

Skills & Abilities:

· Excellent written and verbal communication skills

Active listening skills

Proficient with MS Office and the ability to navigate multiple platforms

Ability to learn and administer program Business Rules and associated Standard Operating procedures to support program requirements.

Strong customer service skills with the ability to resolve patient / HCP concerns while maintaining a positive attitude

Passionate about helping others, able to provide empathy when necessary

Works well under pressure

Demonstrate soft skills to enhance patient experience

Responsible individual required to adhere to assigned schedule and be at work daily

Enjoys working towards targets around call volumes and call quality

Ability to cope with a high volume of incoming calls

Works well under pressure

A few of the questions you may receive as a healthcare call center associate are the following:
Can you tell me about the eligibility requirements for this program?

What is the status of my enrollment/Order?

What we look for:

We’re looking for people with a passion for helping others, who are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Call center experience is a plus but not required. To be successful in this role, you will have:

Work-From-Home Requirements:

Must successfully pass typing and customer service assessment.

Dedicated, private home workspace free of distractions and interruptions

Established home internet connectivity; minimum internet download speed of 25 mbps | upload speed of 15 mbps

Understand own network environment at home

Ability to troubleshoot own devices & connectivity

Education & Experience:

High School Diploma or equivalent required

1-2 years of customer service experience required (hospitality, retail, and pharmaceutical strongly encouraged to apply!)

Call center experience preferred but not required

Work Location: Remote

Successful completion of a background check is required for this position.

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)

Complete a typing test (2 minutes)

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard at local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access a computer, you can login to your account and complete the application process.

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL- Chicago, NY - NYC

OR - Portland, MD - Montgomery County, WA - Seattle, WVA- Washington DC, CO – Denver (only the city of Denver)

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $17.00/hour.