Remote - Customer Service & Sales Representative - SAT
Apply NowLocation:
San Antonio, TX, US
Company:
OneTouch Direct is a leading provider of contact center solutions, established in 1998, committed to delivering exceptional service to various clients.
Summary:
The applicant will manage inbound customer inquiries for clients in the SAT industry as a Remote Customer Service Representative. A high school diploma and some customer service experience are required.
Requirements:
Technology: Windows 10, USB headset, webcam
Credentials: High school diploma or equivalent
Experience: 1-2 years of customer service experience preferred, Experience in the contact center industry is advantageous
Job Description:
Description
OneTouch Direct is recognized as a leading provider of contact center solutions, established in 1998. We pride ourselves on our commitment to delivering exceptional service to a variety of clients, including Fortune 500 companies. Our organization thrives on creating a work environment that supports both our clients and our employees.
Position: Remote Customer Service Representative - SAT
As a Remote Customer Service Representative, you will be responsible for managing inbound customer inquiries for clients in the SAT industry. This role requires a high level of professionalism and dedication to providing effective solutions to our customers’ needs.
Key Responsibilities:
- Handle inbound calls from customers, addressing inquiries and resolving issues.
- Provide accurate information regarding products and services offered by our clients.
- Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers.
- Document all interactions and maintain comprehensive records of customer communications.
- Collaborate with team members to enhance customer service delivery and efficiency.
Requirements
- High school diploma or equivalent is required.
- A minimum of 1-2 years of customer service experience is preferred.
- Exceptional verbal and written communication skills.
- Proficiency in using computer systems and applications, with the ability to navigate multiple platforms.
- Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience.
- Ability to maintain confidentiality and handle sensitive customer information with discretion.
- Willingness to work in a remote environment with reliable internet connectivity.
- Experience in the contact center industry is advantageous.
Technical Requirements:
- A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10.
- Direct ethernet connection for internet access is mandatory.
- USB headset (not wireless) featuring noise-canceling capabilities.
- A functioning webcam (external or built-in) for video communication.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
