Remote Customer Service Rep - Must Reside in New Jersey (Starts 6/16/2025)

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a remote/work from home position.

Compensation: $23.43/hour

Paid Training Start Date: Monday, June 16, 2025

Training Hours: Monday thru Friday:  8am - 5pm EST

Hours of Operation (following training): Monday thru Friday:  7:30am - 8pm EST

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence. 
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event. 
• Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to company Management. 
• Dependent upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary. 
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties. 
• Knowledge, understanding, and compliance with company policies and procedures. 
• Follow up in a timely manner to ensure customer satisfaction. 
• Provide feedback to management concerning possible problems or areas of improvement. 
• Make recommendations to implement improved processes. 
• Perform other duties as assigned by management. 

Qualifications

Ideal Candidate Qualifications:

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired. 
• Previous call center/customer service experience preferred. 
• Exhibit strong attention to detail. 
• Good mathematical and analytical skills required. 
• Ability to maintain the highest level of confidentiality. 
• Proficient personal computer skills, including Microsoft Office. 
• Excellent interpersonal, written, and oral communication skills. 
• Ability to work in a team fostered environment. 
• Ability to work in a multi-tasked environment. 
• Ability to prioritize and organize work. 

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Note:

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.