Remote Customer Service Rep BYOD - Starting Monday, June 2, 2025

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements:

System Specs

• It is NOT a Mac
• It is NOT a Chromebook
• It is NOT a tablet or phone or iPad
• It does have the following:
• Connected to the ethernet as WiFi needs to be disabled. If you are NOT connected via an ethernet cable, SRW closes when detected WiFi is enabled so users needs to manually disconnect from WiFi
• Operating system: Win 10 22H2 or Win 11 - Windows 10 with build 10.0.22621 and up
• Processor: i5 (or higher) or AMD Ryzen5 (or higher)
• RAM: Minimum of 8 GB
• Hard Drive available space: Minimum of 10 GB
• Upload speeds: minimum 10 mbps
• Download speeds: minimum 25 mpbs
• Anti-virus software loaded to the machine
• All Window’s updates will need to be completed
• We do highly recommend using the following, however Bluetooth versions of these items are permissible:
• USB Wired Keyboard
• USB Wired Mouse
• USB Wired Webcam
• Wired Headset
• REQUIRED:
• 2 (Dual) working monitors

Please Note:

1. After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”.  This online interview MUST be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

1. After successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working equipment meets the system requirements outlined above. This validation MUST be completed for prompt consideration of employment applications.

Work Location: Remote, Work from Home

Compensation: $15.00/hour

Paid Training Start Date: Monday, June 2, 2025

Training Hours: Monday thru Friday:  8am - 5pm EST

Hours of Operation (following training): Monday thru Friday:  10am - 9pm EST and Saturday:  7am - 5pm EST 

*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Assist customers with their accounts
• Ensure all account information is accurately documented in client's system
• Provide detailed explanations of account status and inquiries to customers
• Assist customers with delinquent accounts based on various state guidelines
• Adhere to State and Federal regulations pertaining to your job duties
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications

Ideal Candidate Qualifications:

• Prior call center experience is REQUIRED. 
• Excellent written and verbal communication skills are needed.
• Experience navigating multiple systems/screens while speaking with customers.
• Active listening to understand the customers' needs.
• Great problem-solving skills.
• Must be proficient with Microsoft applications.  

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP