Registered Nurse Care Coach
Apply NowLocation:
New York, NY, US
Company:
CircleLink Health is a company focused on improving patient outcomes through a technology-driven Care Management platform.
Summary:
The RN Care Coach will support patients in managing chronic conditions through remote calls and education. Applicants need an active New York RN license and experience as a Registered Nurse.
Requirements:
Technology: care management software
Hard Skills: Proficiency with EHRs (electronic health records) and web-based applications
Credentials: Current, unrestricted New York RN license, 3 or more years' experience as a Registered Nurse
Experience: 3 or more years' experience as a Registered Nurse
Job Description:
Description
This is a remote role. CircleLink Health is looking for passionate, tech savvy registered nurses to work remotely and serve patients enrolled in Medicare’s Chronic Care Management Program. In this part time role (about 20 to 25 hours per week, depending on caseload), an RN Care Coach will be assigned a group of patients that they will be following and calling each month. In these monthly calls the Care Coach will provide education, coordinate care, close preventive care gaps, and coach on strategies for self-management to keep patients out of the hospital.
Key Responsibilities:
- Utilize our specialized care management software to call Medicare patients with two or more chronic conditions (Diabetes, CHF, Chronic Pain, COPD, etc.) on a monthly basis
- Build and maintain rapport with patients to help coach them to improved health through SMART goals and education on self-management strategies
- Implement and improve the Plan of Care by updating medications, appointments due, biometrics, symptoms, and interventions made
- Connect the patient with community resources as needed, including transportation, personal care needs, prescription/DME assistance, social services, etc.
- Conduct Transitional Care Management activities to high-risk patients discharged from the hospital and the ER to reduce unnecessary readmissions.
- Close care gaps by encouraging preventive care measures, i.e. annual well visits, vaccines, cancer screens, follow-up/specialist appointments, etc.
Requirements
- Fluent in English
- Self-directed, able to work independently with little supervision while meeting performance metrics
- Passion for nursing and improving patient outcomes
- Good with technology and eager to learn and use new software
- Excellent organizational and time management skills
- Strong communication and telephonic skills
- Strong critical thinking and problem-solving skills
Education and Experience:
- Current, unrestricted New York RN license
- Proficiency with EHRs (electronic health records) and web-based applications
- 3 or more years' experience as a Registered Nurse
Preferred Education and Experience:
- Case Management or Chronic Disease Management experience highly preferred
- Certified Diabetes Educator but not required
- Experience with Motivational Interviewing or other behavior change communication techniques
Scheduling and Other Requirements
- Must have a STRONG internet-connected computer. Computer and internet speed tests will be required.
- Minimum of 20-25 hours of availability per week required.
- You will commit to your own schedule using our software.
- This is a 1099 contract position with no end date. Care Coaches are responsible for their own equipment, taxes and insurance.
Benefits
Compensation:
Compensation is paid at the rate of $15.00 per initial clinical encounter per patient per month. A clinical encounter occurs after two criteria are met: a patient has a successful clinical call and the patient has 20 minutes or more of time in their chart timer.
- Ex: If in one hour you called and spoke with 2 patients and spent 30 minutes with each of them, your pay for that hour would be $30.00 ($15.00/pt reached x 2).
Pay Timing:
Monthly via direct deposit, 40 days after the last day of the month of service. This is due to the time it takes Medicare to process reimbursements. All checks after the first will be deposited about 30 days after the last day of the month of service.
About CircleLink Health:
CircleLink Health is a company of passionate clinicians, technologists and businesspeople tackling the $600B problem of preventable chronic and post-acute complications. We’re building a world-class Care Management platform to enable providers while accelerating the shift to preventative care instead of status quo reactive care. Learn more about us here.
