Regional Director, Food Safety & Quality Assurance Systems - McDonald’s Channel

Job Description:

This position provides internal and external direction and communication necessary to develop and sustain customer confidence in CHG’s quality and food safety performance in the North American Region. Activities include both proactive and reactive components of customer quality relationship management on behalf of CHG.

This position serves as the key contact with McDonald’s Quality Systems team and part of the CHG McDonald’s business unit leadership team. The incumbent is expected to partner with multiple stakeholders, departments and personnel to co-ordinate effective internal communication and integration of McDonald’s quality requirements.

Duties and Responsibilities:

• Build strong relationships with Key McDonald’s QS representatives via in person and virtual meetings
• Regularly review and improve quality systems and FSQA-related KPIs for McDonald’s products and processes.
• Review, maintain and monitor Food Safety Plans and HACCP programs at processing facilities that manufacture McDonald’s products. Ensures proper execution of food safety plans and programs.
• Work with operations and plant FSQA team to confirm that the plants have the necessary FSQA processes to ensure all McDonald’s finished product meets or exceeds specifications.
• Ensure all North American bakeries meet and exceed sanitation requirements.
• Provide supervision, guidance and relevant McDonald’s-related training programs for QA and Sanitation Managers at applicable facilities.
• Attend sensory evaluations and business reviews with McDonald’s and assure top percentile scores.  Drive Continuous improvement activities to achieve “Gold Standard” ratings.
• Review McDonald’s-related QA programs and determine synergies and coordinate and collaborate with QA Regional Leaders to implement best practices.
• Contributes to root cause analysis
• Lead regional FS/QA direct reports to support day-to-day facility operations and FSQA improvement strategies, including regular site visits to gain operational knowledge and expertise
• Any other duties and projects assigned by the VP Global Quality Assurance and Food Safety
• Performs all other duties as assigned.

Minimum Job Requirements:

Education/Certifications and Experience:

• Bachelor’s degree in Food Science, Microbiology, Chemistry, or related field.
• Minimum of 10-years of experience working with large QSR customers; prefer experience within McDonald’s system and their audit expectations (SQMS/CFS/etc)
• Experience with GFSI third party audit requirements and procedures
• Experience with SAP or other ERP systems
• Prefer experience in a bakery/dry mixing (dry blending, frozen dough and baked goods) production environment.

Knowledge, Skills, and Abilities:

• Proficient use of computer, Microsoft Office (Word, Excel, PowerPoint, OneNote), and other related applications or software.
• Self-motivated with a sense of urgency to accomplish goals and objectives and continuous improvement activities
• Excellent communication & interpersonal skills
• Solid understanding and working knowledge and experience with FSMA, Preventative Controls, and HACCP plan development and certification
• Solid knowledge of Lean principles including root cause problem solving methodologies, standard work, continuous improvement, etc.
• Ability to work in a matrix environment and build strong relationships by being transparent, reliable, and accountable.  Strong interpersonal skills backed-up by strong technical knowledge are critical to success in this role.
• Must have good writing skills and be able to communicate effectively with people at all levels of the company.

Supervisory Responsibilities:

• Manage multiple direct reports including but not limited to: Sr. Quality Assurance Manager (s), Quality Assurance Manager (s).
• Work requires supervising and monitoring work performance of direct reports including making final decisions on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed.
• Develop functional responsibilities of individuals that report to this position and ensure that best-in class output is created.

Working Conditions and Physical Effort:

• Typical work in office environment but will spend periods of time in manufacturing plants which will have exposure to unusual elements, such as dirt, dust, fumes, odors, darkness and/or poor lighting, noise and vibration. Seasonal exposure to weather elements to include, but not limited to, extreme temperatures, wetness and humidity.
• Must be able to lift up to 15 pounds at times.
• Substantial travel required (up to 75%) mostly in the North America.

Expectations:

• Will demonstrate, promote, and exemplify the Company’s Core Values in People, Quality, and Growth.

In compliance with pay transparency requirements, the salary range for this role is

$107,369.00 - $201,520.00

This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including job-related knowledge, skills, and experience, along with geographic location.  C.H. Guenther & Son also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.

We are proud to offer competitive compensation and benefit programs that include medical, dental, vision, flexible savings account, health savings account, 401K matching savings plan, employee assistance program, wellness programs, life insurance, AD&D insurance,  disability insurance, tuition reimbursement, student loan counseling, employee referral program, paid time off, and more! 

For additional information about our company, go to www.chg.com.

C.H. Guenther & Son and its subsidiaries are E-Verify participating employers.

Click here for more information regarding E-verify.

All offers of employment are contingent upon successful completion of the pre-employment screening process which includes a drug screen and review of criminal background and other records as required.

AA/EEO/Drug-Free Employer

About Us

C.H. Guenther & Son is a growing, privately owned corporation that has delivered high quality products, traditional flavors and our just “baked from scratch” taste since 1851. We continue to be a leading supplier of value-added grain-based and frozen food products for foodservice clients and select consumer markets in North America and Europe. Our well-loved retail brands such as Pioneer, White Wings, Sun-Bird and Cuisine Adventures have been included at family meals for generations.

We demonstrate high integrity, a commitment to excellence and a positive attitude in all that we do. We are results driven, lead by example, communicate openly and honestly, value diversity and foster long-term relationship.

C.H. Guenther & Son is committed to embedding successful Diversity, Equity, and Inclusion (DEI) programs across our operations.  We embrace and leverage the differences among us.  We foster an environment where differences inspire innovation and growth.  Our leaders are committed to nurturing our diverse talent, their ideas and unique perspectives.  We strive to harness the full potential of our most important resource – our people.

Our heritage is driven by our commitment to the core values of People, Quality and Growth; our employees demonstrate, promote and exemplify our core values.