PT Facility Coordinator

Job Description:

Job Summary: The purpose of this job is to perform a variety of duties associated with park and facility rentals. The applicant will be responsible for the coordination and timely communication with potential renters, park staff and other departments when needed, and completing the rental processes set in place by the Parks and Recreation Department. Facility inventory, facility readiness, and a seamless rental process are paramount to the success of the rental program.

Job Duties:

• Serves as the primary point of contact for rental customers
• Handle the administrative and organizational tasks to ensure the smooth operation of the rental process
• Oversee the inventory of facility and rental equipment and supplies
• Prepare rental agreements and ensure they are properly filled out and signed
• Inspect facility and rental equipment for damages before and after use
• Address and resolve any customer complaints or issues related to their respective rental
• Calculate and process customer payments, including deposits, fees; manage refunds and returning deposits
• Coordinate with other staff or departments to ensure all rental equipment is in good and safe condition
• From time to time, perform market research to stay competitive with pricing and offerings
• Coordinate and schedule facility showings for potential rental customers
• Provide on-site observation during rentals to ensure rules and regulations are being adhered to
• Coordinate with other staff to prevent conflicts within the rental calendar
• Adhere to the city’s holiday calendar and with the Recreation Department Program/Event Calendar
• All other related duties assigned

Qualifications: Must be 21 years of age or older; high school education or GED equivalent; must possess organizational skills in managing multiple rental facilities; must have good customer service skills to effectively interact with potential customers, handle inquiries, and address concerns and/or complaints; must have strong communication skills to clearly relay accurate information to potential customers, as well as with the other staff within the organization; detail-oriented to thoroughly inspect rental properties, assess their conditions, and keep good and assessable records; previous work in a related environment is preferred; must possess a valid Georgia driver’s license; must be able to work flexible hours that are heavily involving weekends; CPR/First Aid is preferred.

Physical Demands: While performing duties of this job, the employee is regularly required to use hands to handle, feel, or operate objects, tools, or controls and reach with arms and hands. The employee must be able to navigate steps, hallways; must be able bend, lift and/or move up to 50 pounds. The employee must be able to stand, walk, hear, sit, climb, balance, stoop, kneel, crawl, and smell. Specific vision abilities required by this job include close vision, distance, vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must dress in compliance with the City dress code and appropriately for weather conditions.