Project Manager-Implementation

Job Description:

Project Manager-Implementation

Velosidy is cutting edge dynamic workflow software that is agile and innovative.   The solution is disrupting the ARM industry with AI and machine learning features.  We are seeking a highly motivated Project Manager who will take a consultative approach to oversee the successful implementation of our SaaS product for new and existing clients. This role will be responsible for managing the end-to-end process of product deployment, from initial client onboarding through to full product adoption and success.  You will deliver a new to market product and the opportunity to evolve process, tools, and best practice.  This position will focus on small to mid-sized customers with data and configuration challenges.  The ideal candidate has experience managing complex, multi-phased, high-touch implementations of highly configurable software.

What makes this role unique and interesting?

• Join a small, early-stage Services team responsible for developing implementation tools and processes for a new to market product 
• Ability to influence the implementation methodology…use your experience in SaaS implementations to develop the approach for driving successful, on-time implementations
• Partner closely with the Product org on a rapidly evolving, new to market product
• Implement a product that is poised to revolutionize the RCM industry

This position will be remote.

Visa sponsorship or transfer of an existing visa is not available for this position. You must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

What You'll Do

• Project Planning & Execution:
  Lead the end-to-end implementation process of our SaaS solution, including defining scope, timelines, resources, and deliverables in collaboration with clients and internal teams to deliver impactful business results for customers.  Oversee a project team, delegating work and driving on time delivery of key tasks/workstreams
• Client Onboarding & Kickoff:
  Facilitate client onboarding sessions and product kick-off meetings to establish clear goals, expectations, and timelines for successful implementation
• Cross-Functional Collaboration:
  Work closely with product, engineering, sales, and customer success teams to ensure alignment and effective communication throughout the project lifecycle
• Client Relationship Management:
  Serve as the primary point of contact for clients during the implementation phase, ensuring that customer needs are met and that they are satisfied with the progress and outcomes that meet business objectives
• Risk Management:
  Proactively identify potential project risks or delays, and work with the team and clients to develop mitigation strategies
• Documentation & Reporting:
  Maintain detailed project plans, timelines, and documentation, providing regular updates and reports to stakeholders on progress, milestones, and potential roadblocks
• Training & Support:
  Ensure customers are adequately trained on the platform, providing guidance on best practices and ensuring a smooth transition to full usage
• Post-Implementation Handover:
  Once the implementation is complete, transition clients to the customer success team for ongoing support and long-term relationship management

What You'll Need

• Experience:
  • Minimum of 3-5 years of experience managing SaaS product implementations or similar technical project management role 
  • Proven track record of managing complex highly configurable end-to-end software implementation projects
• Skills and Expertise
  • Strong understanding of SaaS products, highly configurable workflow solutions
  • Experience using project management tools (e.g., Smartsheet, Trello, Asana or Microsoft Project)
  • Exceptional communication and interpersonal skills, with the ability to work collaboratively across teams and clients in a consultative manner
  • Strong organizational and time-management skills, with an ability to handle multiple projects simultaneously and multiple internal and external stakeholders 
  • Experience in risk management, issue resolution, and delivering projects within scope, time, and budget 
• Education:
  • Bachelor’s degree in Business, Information Technology, Engineering, or a related field, or equivalent experience
• Preferred Experience: 
  • Experience bringing a new SaaS product to market
  • Experience with Smartsheet and Salesforce
  • High level understanding of Fintech specific product risks, payments, security requirements, and needs

What's In It For You

• Finvi offers, for most positions, a flexible work environment*
• Hybrid or remote unless otherwise identified*
• Flexible Time Off* for exempt roles to keep up with today’s varied lifestyles and ample PTO** for non-exempt.
  • WA non-exempt employees can utilize up to 12 days of vacation per year and up to 6 days of paid sick leave per year.
• Competitive pay and 401(k) with employer match
• Health insurance with wellness discounts, medical, dental, and vision care
• Three (3) weeks Paid Parental Leave for new parents
• Eight (8) Paid Holidays throughout the year
• We invest in our employees through educational assistance and learning and development
• Robust Wellness Program includes opportunities to earn money for your Health Savings Account (HSA) or Health Reimbursement Account (HRA)
• Paid Volunteer Time Off Program to make a difference in your community
• Learn more about what Finvi offers here: https://finvi.com/about-us/careers/  

*Limitations may apply based on role and company need
**PTO hours for non-exempt employees may vary depending on the state of residence.

The typical base pay range for this role across the U.S. is [USD $80,000 - $105,000 per year].

Finvi has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role (the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location). Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Offers are made within the base pay range applicable at the time.

At Finvi, certain roles are eligible for additional rewards, including merit increases, annual bonus, and equity. These awards are allocated based on individual performance and role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue depending on the terms of the plan and the employee’s role.

About Finvi

Who We AreFinvi is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Finvi helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With our headquarters in Massachusetts, as well as employees in more than 40+ states, Finvi is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Finvi helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Finvi also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.
Why FinviFinvi is a fast-paced, challenging, and transforming technology company. Our culture fosters an environment where you can think creatively, push yourself to new possibilities, and challenge each other to accomplish personal and professional goals. 
We believe every moment, every idea, and every voice counts. By bringing together different ideas and perspectives, we have the opportunity to innovate and step forward. 

Our values embody who we are: Own Your Impact, Act Transparently, Have Grit, Embrace Differences and Row Together.