Professional Services Engineer I

Description

Vasion is looking for a Professional Services Engineer I that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 400+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

Note: Remote work is available for this position.

POSITION SUMMARY

As a Professional Services Engineer I, you will help design, configure, and train new and existing clients on the Vasion Print solution, including Advanced Security and Cost Management features. You will contribute to the creation of scope of work documentation and support project delivery in both on-premise and SaaS environments. This role is ideal for professionals with foundational experience in software deployment and a strong interest in print management and customer success. You will primarily support small to mid-sized clients and gain exposure to Vasion’s full platform offerings through ongoing training and mentorship.

KEY RESPONSIBILITIES

• Designs, configures, and implements Vasion Print, Advanced Security and Cost Management features, as part of the Professional Services team.
• Provides support to Sales related to Statement of Work (“SOW”) creation or technical solutions outlined in Vasion sales proposal template.
• Organizes and leads all technical discovery meetings with clients.
• Works with existing clients on software updates and upgrades.
• Participates in technical training events, as required.
• Manages and documents the Change Order Request process with clients.
• Participates in technical end user training sessions for the deployed Vasion solution.
• Tracks project time utilization to ensure projects are done within the allotted contracted remote service hours.
• Maintains current Vasion platform technical knowledge.
• Other duties as assigned could include helping work on a support desk ticket or helping perform QA testing a new feature or version.

REQUIREMENTS

• 1-2 Years hands-on experience in system administration, cloud services, or infrastructure support
• 1-2 Years Prior experience with print management or related enterprise software solutions

• Foundational networking knowledge, including protocols, troubleshooting, and security best practices
• Proficiency in common operating systems, including Windows, macOS, Linux, Chrome OS, iOS, and Android
• Understanding of web technologies, including APIs, SaaS platforms, and cloud-based architectures
• Experience with Windows Server environments and networking
• Experience with both on-premise and SaaS deployments
• Proficiency with IIS configuration and troubleshooting
• Excellent interpersonal and communication skills

• Ability to stay current with evolving IT industry standards, technologies, and best practices

• Ability to follow scope of work documentation and assist with change orders
• Strong troubleshooting and analytical skills
• Ability to work under pressure and meet project milestones
• Working knowledge of Microsoft Office products
• Ability to adapt during projects while maintaining forward progress
• Team player who works well with others
• Job duties may require some travel

PREFERRED QUALIFICATIONS

• Two-Year/Four-year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience.
• Three years or more experience implementing ECM and workflow solutions.
• Three years or greater overall IT industry experience.