Professional Services Engineer, Federal

Job Description:

At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions. Due to the nature of the work, this position requires U.S. Citizenship.

This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.

Responsibilities:

• Be the primary technical point of contact for customers
• Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support.
• Develop custom workflows/RPAs based on customers’ requirements
• Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions
• Stay current with the most recent changes to our product and educate customers on our offerings and updates
• Mentor junior team members and share best practices to foster a collaborative and knowledge-sharing environment
• Stay current with industry trends and emerging technologies, providing recommendations for continuous improvement.

Basic Qualifications:

• 3+ years of hands-on software implementation & integration experience working directly with customers collecting requirements and providing solutions
• Proficiency in integration technologies such as SSO, REST APIs, Web Services and Software integrations.
• Scripting experience required in (any one) JavaScript, Java or Python.
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
• Excellent communication skills and the ability to work effectively in a collaborative team environment.
• U.S. Citizenship is required.
• Bachelor’s or higher degree in computer science, engineering, or related technical field