Professional Services Consulting Manager

Job Description:

Professional Services Consulting Manager

About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Professional Services Consulting Manager will lead a team of Consultants and Solutions Architects to deliver exceptional professional services to our clients within a specific region (North America, EMEA). Reporting to the Senior Director of Professional Services Consulting, this role will be responsible for managing client engagements, developing team members, and ensuring consistent delivery of high-quality services while maintaining strong client relationships. The ideal candidate will blend technical expertise, consulting acumen, and people management skills to drive positive customer outcomes.

Main Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of Consultants and Solutions Architects with diverse skill sets
• Foster a high-performance culture focused on positive customer outcomes, technical and product expertise, and continuous improvement
• Conduct regular performance reviews, provide constructive feedback, and support career growth for team members
• Identify training needs and implement development plans to enhance team capabilities
• Facilitate knowledge sharing and collaboration across the consulting organization
• Collaborate with PS and cross-functional leadership to innovate and optimize team’s approach and performance

Client Engagement & Delivery

• Oversee multiple client engagements simultaneously, ensuring high quality experiences and positive outcomes
• Apply consulting and technical frameworks, methodologies, and best practices consistently across projects
• Serve as an escalation point for client issues and create resolution paths when necessary
• Build and maintain strong relationships with key client stakeholders
• Ensure deliverables meet or exceed client expectations and align with defined scope and timelines

Technical & Consultative Leadership

• Demonstrate expertise in our products and services to guide both clients and team members
• Model a proactive approach to all professional services engagements to ensure we are taking ownership of customer experiences
• Apply a consultative mindset to understand client needs and translate them into effective solutions
• Provide guidance on complex technical challenges and solution design considerations
• Validate technical approaches and solutions proposed by team members
• Stay current with emerging industry trends, technologies, and best practices

Operational Management

• In partnership with PS delivery, manage resource allocation and utilization within your team to optimize efficiency and profitability
• Monitor project budgets, timelines, and deliverables to ensure profitability and client satisfaction
• Adopt and operationalize effective systems and processes for project management and knowledge sharing with the consulting team
• Identify and mitigate delivery risks within your team proactively

Business Growth & Development

• Support pre-sales activities by participating in client calls, scoping sessions, and proposal development where needed and in collaboration with PS pre-sales
• Identify opportunities for additional services within existing client accounts and work to develop these opportunities
• Contribute to the development of new service offerings and improvements to existing offerings
• Work with sales teams to ensure smooth handoff from sales to delivery

Requirements

Experience

• 5+ years of experience in professional services, consulting, or technical implementation roles
• 2+ years of team management experience
• History of successful client engagement management
• Experience with SaaS or software implementation projects
• Background in applying structured methodologies for service delivery

Skills & Competencies

• Strong leadership and people management abilities
• Excellent client relationship management skills
• Solid technical understanding of enterprise software solutions
• Effective communication and presentation skills
• Strong problem-solving and decision-making capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong consultative approach

Education

• Bachelor's degree in business, technology, or related field
• Relevant professional certifications a plus

Travel Requirements

• Willingness to travel up to 30-40% (domestic and international) to support client engagements