Product Operations Coordinator

Job Description:

Product Operations Coordinator

United States - RemoteFiscalNote – 610 - Product /Full Time Employee /RemoteAbout the PositionWe’re looking for a Product Operations Coordinator to be the backbone of our product and development teams—helping us move faster, collaborate smarter, and deliver even more value to our customers. In this role, you’ll play a key part in scaling our product operations function, ensuring our teams stay focused, aligned, and ready to tackle the next big challenge. If you thrive on problem-solving, love optimizing workflows, and enjoy working cross-functionally, this is your opportunity to shape how we operate and grow.
About the Product TeamAs a product-led company, the Product team at FiscalNote is where the magic happens. The team includes product management, project management, data products, and professional services. Product works to understand customer and market needs and to design and deliver world-class solutions that meet those needs. If you want to work in a highly engaged and collaborative environment to solve emerging challenges, Product at FiscalNote is for you.
About YouYou excel at managing multiple tasks, tracking complex workflows, and ensuring smooth operations across teams. You’re proactive and know when to escalate issues to the right stakeholders to prevent bottlenecks. You have a strong analytical mindset and enjoy digging into data to identify trends, inefficiencies, and opportunities for improvement. You’re comfortable working cross-functionally, collaborating with Product Managers, Engineers, Customer Success, and Support teams. You have experience with project management tools like Jira, and you’re eager to improve processes to drive efficiency. You’re not afraid to ask questions, take initiative, and ensure that product operations run smoothly.
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What to Expect in this Position

• Legacy Products 
• Assist product managers in identifying recurring issues, trends, and customer pain points related to legacy systems and how to effectively communicate and triage these issues. Provide regular feedback to CPO, CTO, and VP of Engineering about product stability.
• Assist Product Managers with Jira backlog, client and internal stakeholder requests, and performance concerns for legacy products. Track feature deprecations, organize internal documentation, and determine effective escalation protocol.
• Ensure that legacy product issues are properly documented, categorized, and assigned.
• Client Migrations
• Assist CS and PMs in answering migration-related questions and preparing FAQs or guides.
• Track customer migration progress, flag issues, and update documentation.
• Maintain migration tracking dashboards, compile feedback, and highlight trends for decision-making.
•  Ensure that technical dependencies are accounted for and migration blockers are escalated.
• Customer Insights & Feedback Loops
• Collect, organize, and analyze customer feedback to surface trends that inform product strategy.
• Develop and maintain reporting dashboards that provide visibility into customer pain points and adoption trends.
• Work with Product and Customer Success teams to close the feedback loop with users and ensure insights lead to action.
• Operational Efficiency & Performance Tracking
• Assist in defining and monitoring team performance metrics related to product development, releases, and issue resolution.
• Partner with engineering, design, and product teams to remove bottlenecks and streamline workflows.
• Support sprint planning and backlog management by ensuring clear prioritization and alignment with business goals.
• Capital Expenditures (Capex) & Budget Tracking
• Help track Capex spending related to product and engineering investments.
• Additional Responsibilities
• Support process improvements that enhance cross-team collaboration and knowledge sharing.
• Assist in creating internal playbooks and training materials for new and existing product processes.
• Work with stakeholders to improve go-to-market readiness, ensuring that customer-facing teams are equipped with the latest product updates.

What Sets You Apart

• 2+ years of experience in Product Operations, Program Management, Business Operations, or a related role in SaaS.
• Strong organizational and project management skills with a focus on execution.
• Experience with tools like Jira, Confluence, Looker, Salesforce, and Google Sheets/Excel for tracking and analysis.
• Ability to analyze data and translate insights into recommendations for product and operations teams.
• A proactive mindset with excellent communication and stakeholder management skills.
• Familiarity with software development processes and agile methodologies is a plus.