Product Manager (Senior Level)

Job Description:

As a Product Manager (Senior level) at Kustomer, you’ll be part of organizing feedback from our customers, our marketing, our sales, and our customer experience departments into a clear, well-defined product roadmap for our design and engineering teams to execute on. Your role is the nexus of our product. You will own features from end to end and be responsible for them getting to DONE.

You'll be responsible for:

• Product Strategy & Roadmap: Own and execute on the product strategy for AI and non-AI Automations within the Kustomer platform, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap.

• Cross-Functional Collaboration: Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations.

• Customer Focus and Competitive/Market Analysis: Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy.

• Execution & Delivery: Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.

• Stakeholder Management: Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks.

Your qualifications:

• 5+ years of experience in product management, with experience working in highly technical products.

• You have a degree in a technical or related field, or equivalent professional experience.

• Experience with AI, including the ability to effectively leverage AI in your day-to-day work.

• You’re comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces.

• You have an eye for elegant design and believe in “thinking for the customer.”

• Ownership comes naturally to you and you like being responsible for multiple large projects.

• You’re concise in your communication and can articulate complex technical concepts to people of different backgrounds.

• Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers.

• You’re passionate about learning, always seeking out the latest technologies and market trends.

• Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.