Product Manager II

Job Description:

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

We're looking for a hands-on, data-obsessed Product Manager to join our Machine Learning team, focused on building AI-enabled solutions that improve the experience and performance of our Experts. This is a unique opportunity to work at the intersection of innovation, experimentation, and empathy — building tools that drive impact across the business. You’ll work closely with the Jarvis team, a dedicated ML group, and collaborate with various stakeholders across product, engineering, quality, and expert acquisition to identify problems, validate hypotheses, and launch iterative solutions.

You’ll thrive in this role if you enjoy fast cycles, lean experimentation, and diving deep into data and user behavior — all while playing a key role in shaping how ML gets applied to real-world customer and expert experiences.

What You’ll Do

• Own the end-to-end product lifecycle for AI/ML-driven features supporting Experts, from ideation to launch
• Collaborate with data scientists and engineers to build predictive models (e.g., refund propensity, auto-categorization, expert matching)
• Design and execute experiments, define hypotheses, and structure A/B tests to validate ideas
• Develop roadmaps and MVPs grounded in lean methodology and iterative development
• Work cross-functionally with other PMs, engineering teams, and initiative leads to bring scalable solutions to life
• Deeply understand the expert experience through qualitative research, session analysis, and usage data
• Use metrics to track success, inform prioritization, and continuously improve product outcomes
• Communicate vision and progress clearly to a broad range of stakeholders — from engineers to initiative leads
• Take the first steps on bold ideas that initiatives may not have the bandwidth to explore — and turn them into validated opportunities

What We’re Looking For

• 3+ years of B2C Product Management experience, ideally in fast-paced, lean environments
• Proven experience building and launching AI- or ML-enabled features
• Strong experimentation mindset, with hands-on A/B testing and test design experience
• Ability to translate data insights and research into compelling product strategies
• Experience leading cross-functional teams and aligning diverse stakeholders
• Familiarity with ML concepts, even if not a practitioner — you understand how to apply them to product problems
• Excellent communication skills and ability to lead with empathy and clarity
• Strategic thinker with a tactical bias for action and experimentation
• Experience working with distributed teams, especially those across time zones
• Comfortable playing both product and light project manager roles — you get things done

Bonus Points

• Experience working with Expert-facing or supply-side products
• Previous roles in smaller companies or start-up environments
• Background in technical product management or business systems analysis
• Located in Central or Eastern U.S. time zones (to align better with global teams)

Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
•    Data driven: Data decides, not egos
•    Courageous: We take risks and challenge the status quo
•    Innovative: We're constantly learning, creating, and adapting
•    Lean: We focus on customers, using lean testing to learn how to serve them best
•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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