Pharmacy Operations Lead Representative - Express Scripts
Apply NowLocation:
St. Louis, MO, US
Company:
The Cigna Group creates innovative health services to enhance health and improve lives.
Summary:
In this role, you will oversee workload distribution and monitor workflow processes within a pharmacy setting. Candidates should possess a high school diploma and relevant pharmacy experience.
Requirements:
Credentials: High School Diploma or equivalent, Missouri State Pharmacy Technician license
Experience: 3+ yrs relevant working experience in a pharmacy dispensing setting, 1+ yr leadership or team development experience preferred
Job Description:
As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. You will serves as a resource to supervisor and back up to senior technicians and team members.
What you’ll do:
- Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed
- Serve as the first line resource for questions/issues from team in coordination with supervisor; demonstrate leadership qualities consistent with the company values
- Effectively manage issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed
- Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded
- Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.
What you need to do the job:
- 3+ yrs relevant working experience in a pharmacy dispensing setting
- 1+ yr leadership or team development experience preferred
- General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills
- Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
- Strong attention to detail with good organizational skills
- Excellent verbal and written communication skills
- Willingness to work a flexible schedule to accommodate heavy work volumes
- Ability to stand for extended periods of time
- Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
