Peter Bs Host and Greeter
Apply NowLocation:
Monterey, CA, US
Company:
Portola Hotel & Spa offers exceptional dining experiences and hospitality services.
Summary:
The Peter B’s Host and Greeter is responsible for providing a welcoming experience for guests and managing seating arrangements. Candidates should have a high school diploma, food safety certifications, and a minimum of six months restaurant experience.
Requirements:
Hard Skills: Customer service, Reservation management, Knowledge of menu and wine list, Problem-solving, Basic computer skills
Credentials: High School Diploma or equivalent, California Food Handlers / ServSafe Certification, State approved Certification Alcohol management
Experience: Minimum 6-months of restaurant experience required, hospitality experience preferred
Job Description:
JOB DESCRIPTION: The Peter B’s Greeters are responsible for setting the stage for an exception dining experience by making every guest feel well and demonstrating genuine hospitality towards everyone who walks in the door. They are responsible for seating guests, managing a wait list during high volume, and engaging with guests while they are waiting, being sat, or leaving.
THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:
• Compliance with a sequence of customer service standards to positively impact the guests’ experience
• Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
• Responsible for greeting guests upon arrival and escorting them to tables
• Responsible for scheduling reservation in conjunction with managers and F&B coordinator
• Knowledge and proper use of floor plans including server sections and seat numbers
• Responsible for notifying servers when a table in sat in their section
• Responsible for maintaining even covers between all servers on the floor
• Responsible for updating OpenTable with current table covers
• Responsible to reading BEOS, group resumes, and reservation notes
• Responsible for answering restaurant phone within 3 rings and maintain pleasant and professional phone etiquette
• Responsible for maintain order and cleanliness at host stand and front of restaurant
• Ensure guest complaints to answered and/or forwards to the manager on duty
• Knowledge of menu, wine list, concierge program, and current promotions for the restaurant and hotel
• Complete food and beverage knowledge and be able to communicate in detail to guests
• Comply with the Company’s standards of conduct
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.
The Ideal Candidate will:
• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.
ADDITIONAL RESPONSIBILITES:
Knowledge of the entire hotel food & safety compliance procedures, hotel safety procedures to ensure the safety and security of our guests and employees.
